Johanna Contreras
Los Angeles,CA
Summary
Energetically contributed to Target's guest satisfaction, mastering time management and communication to enhance store operations and team efficiency. Trained Chick-fil-A staff, emphasizing a positive attitude and teamwork, significantly improving customer experience. Skilled in payment processing and customer relations, consistently prioritizing guest needs and store goals.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
05.2023 - 09.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
FOH Team Member
Chick-fil-A
08.2022 - 05.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate Of Arts And Sciences - Psychology
Pasadena City College
Pasadena, CASkills
Communication skills
Time management
Positive attitude
Teamwork
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Advocate
Target
05.2023 - 09.2024
FOH Team Member
Chick-fil-A
08.2022 - 05.2023
Associate Of Arts And Sciences - Psychology
Pasadena City College