Johanna Edvalson
Baker City,OR
Summary
Dynamic professional with a proven track record at Step Forward, specializing in problem-solving and effective communication. Enhanced client independence and satisfaction through customized support plans. Committed to continuous improvement and team collaboration, utilizing strong organizational skills to achieve optimal results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Supportive Living Perfessional
Step Forward
Baker City, OR
02.2025 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments, adapting quickly to changing demands.
- Exhibited excellent verbal and written communication skills, fostering effective collaboration.
- Maintained courteous relationships with team members, providing support and guidance.
- Utilized critical thinking to analyze problems and implement effective solutions.
- Managed time efficiently to complete all tasks within deadlines.
- Displayed flexibility by working night, weekend, and holiday shifts as needed.
- Committed to continual improvement through ongoing learning opportunities.
Cashier
Maverick
Emmett, ID
09.2024 - 02.2025
- Facilitated positive shopping experiences by promptly addressing customer inquiries.
- Assisted customers with purchases, product location, and rewards program enrollment.
- Ensured compliance with company policies while processing transactions efficiently.
- Counted cash drawers at shift's start and end to maintain financial accuracy.
- Enhanced store atmosphere through consistent cleaning and organization of checkout areas.
- Built relationships with customers to promote loyalty and satisfaction.
- Handled multiple payment methods securely, minimizing discrepancies during transactions.
- Adapted quickly to new technologies at POS systems, supporting smooth transitions.
Caregiver
Cornerstone Health Care
Boise, ID
06.2024 - 08.2024
- Promoted client independence and quality of life through daily living assistance.
- Maintained cleanliness and organization by performing light housekeeping tasks.
- Managed errands, grocery shopping, and laundry to support client needs.
- Provided dressing guidance, grooming support, meal preparation, and medication reminders.
- Built strong client relationships to deliver emotional support and companionship.
- Engaged clients in meaningful conversations and activities while assisting with personal care.
- Documented detailed daily reports on client progress for informed care plan adjustments.
- Coordinated updates with family members regarding patient conditions and concerns.
Manager
Sage Travel Plaza
Caldwell, ID
03.2023 - 06.2024
- Managed and motivated employees to enhance productivity and engagement.
- Accomplished multiple tasks within established timeframes.
- Maintained organized, safe environment for employees and patrons.
- Resolved disputes promptly to enhance customer satisfaction through open communication.
- Mediated staff conflicts by actively listening and finding suitable resolutions.
- Maximized performance through daily activity monitoring and team member mentoring.
- Cross-trained employees to increase team agility and overall performance.
- Controlled costs effectively to maintain budget compliance and boost profits.
Tech Support
T-Mobile Call Center
Meridian, ID
10.2022 - 05.2023
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Served as a liaison between customers and tech support teams when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Optimized internal processes for better decision-making support using data analysis techniques such as trend identification or forecasting methods.
- Increased customer satisfaction by providing timely and efficient technical support for software issues.
- Provided technical support to production teams as needed during equipment troubleshooting or process optimization efforts, serving as a valuable resource for addressing complex challenges.
- Adapted quickly to new software platforms and technologies as needed to provide accurate support solutions for clients.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
- Provided technical support during equipment installation or upgrades; ensuring minimal disruptions in day-to-day operations.
- Backed up support desk team to handle user problems and technical concerns.
- Provided exceptional support for sellers by troubleshooting technical issues related to listings, orders, payments, and reports.
- Supported colleagues in the field by providing guidance on proper evidence collection techniques as needed.
- Gathered and compiled technical support documentations for training service desk and field engineers.
- Communicated with product support technicians on issues that existing customers experienced.
- Enhanced team efficiency by providing timely and accurate technical support to field agents.
- Supported company-wide technology initiatives by assisting with hardware setup and configuration.
- Provided exceptional support to clients regarding technical issues, ensuring timely resolution of incidents while maintaining customer satisfaction levels.
- Provided timely support to other departments within the facility regarding technical issues or concerns related to testing methodologies or result interpretation when required.
- Supported staff training initiatives, sharing best practices on bussing techniques for new hires.
- Enhanced customer satisfaction by providing prompt technical support and resolving complex issues swiftly.
Direct Support Professional
Step Forward
Baker City, OR
01.2022 - 10.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
Education
Baker High School
Baker City, ORCertificate - Nails
Professional Nail Academy
Nampa, ID10.2021
Skills
- Positive attitude
- Team collaboration
- Customer service
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Dependability
- Multitasking
- Effective communication
- Critical thinking
- Computer proficiency
- Organizational skills
- Composure under pressure
- Active listening
- Decision making
Timeline
Supportive Living Perfessional
Step Forward
02.2025 - Current
Cashier
Maverick
09.2024 - 02.2025
Caregiver
Cornerstone Health Care
06.2024 - 08.2024
Manager
Sage Travel Plaza
03.2023 - 06.2024
Tech Support
T-Mobile Call Center
10.2022 - 05.2023
Direct Support Professional
Step Forward
01.2022 - 10.2022
Baker High School
Certificate - Nails
Professional Nail Academy