Johanna Elder
Coonan's Irish Hub
Allendale,Michigan
3
years of professional experience
Dedicated professional with strong multitasking abilities and exceptional customer service skills. Committed to creating positive guest experiences while training new staff to uphold service standards.
Work History
Waitress/Bar Hand
1 Year 1 Month- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
- Trained new staff on menu offerings, service standards, and operational procedures.
Waitress
2 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong multitasking and organizational skills.
- Assisted in training new staff members on menu knowledge and service protocols.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
CNA
1 Year 2 Months- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene tasks, promoting health and wellness among patients.
- Monitored vital signs, documenting changes to maintain accurate health records.
- Collaborated with nursing staff to develop individualized care plans tailored to resident needs.
Holiday Sale Associate
2 Months- Assisted customers in locating merchandise and provided product recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized product displays to enhance customer experience.
- Collaborated with team members to achieve daily operational goals.
- Handled cash and balanced registers at the end of shifts efficiently.
Lifeguard
1 Year 2 Months- Monitored pool activities to ensure safety and compliance with health regulations.
- Responded promptly to emergencies, executing rescue procedures and first aid when necessary.
- Conducted regular safety drills to enhance team preparedness and response efficacy.
- Educated patrons on facility rules and water safety practices to promote a safe environment.
- Collaborated with fellow lifeguards to enhance team communication and operational efficiency.
- Trained new staff on emergency protocols and facility policies to ensure consistent service delivery.
Education
Bachelor of Arts - Psychology
High School Diploma
CNA
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Retail sales techniques
Patient care
HIPAA compliance
Direct patient care
Collecting vital signs
Alzheimer's and dementia care
Bedside manner
Vital signs monitoring
Medical terminology
Mobility assistance
Timeline
Waitress
Krzysiak's House
06.2026 - 08.2026Read More
Waitress/Bar Hand
Coonan's Irish Hub
09.2025 - CurrentRead More
Holiday Sale Associate
Barnes & Noble
11.2024 - 01.2025Read More
CNA
Brian's House
06.2024 - 08.2025Read More
Lifeguard
Delta College Recreational Center
06.2023 - 08.2024Read More
Grand Valley State University
Bachelor of Arts from Psychology
Read More
Bay City Central Highschool
High School Diploma
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Bay Arenac ISD
CNA
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