Hi, I’m
Johanna Gifford
Chesapeake
Be yourself; everyone else is already taken.
Oscar Wilde
Summary
Senior Insurance Agent at Gifford Insurance Associates, recognized for driving revenue growth through strategic cross-selling and delivering exceptional client service. Demonstrates expertise in comprehensive risk assessment and building strong, trust-based client relationships that ensure satisfaction and regulatory compliance. Combines persuasive sales skills with disciplined time management to secure favorable policy terms and streamline operational processes, enhancing overall efficiency and business performance.
Overview
20
years of professional experience
1
Certification
Work History
Gifford Insurance Associates Agency, Inc.
Senior Insurance Agent
10.2005 - Current
Job overview
- Identified cross-selling opportunities within existing client base, maximizing revenue potential.
- Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
- Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Negotiated favorable terms with carriers for clients, securing better coverage at lower premiums.
- Developed strong relationships with underwriters, ensuring timely policy issuance and competitive pricing.
- Mentored new hires on sales techniques and product knowledge to ensure their success within the company
- Reviewed policy applications for accuracy and completeness before submission, minimizing delays in processing time.
- Stayed current on industry trends and regulatory changes to provide informed advice to clients and colleagues alike.
- Participated in industry conferences and networking events to stay abreast of emerging opportunities within the marketplace.
- Cultivated long-lasting professional relationships with both clients and carriers through regular communication and followups.
- Implemented efficient workflow processes, significantly reducing administrative tasks for the team.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage
- Analyzed risk factors to recommend appropriate coverage levels.
- Identified and solicited sales prospects in agency databases
- Finalized sales and collected necessary deposits
- Calculated premiums and established payment methods for sales
Education
Mikkeli PolytechnicFinland
BBA from Marketing
University Overview
- 4.5 GPA
- Study Abroad: University of West FL, Pensacola, Marketing
Skills
- Strong salesmanship
- Effective time management
- Data analysis capabilities
- Regulatory compliance awareness
- Reliability
- CRM software
- Decision-making
- Teamwork
- Problem-solving
- Task prioritization
- Self motivation
- Attention to detail
- Data entry
- Multitasking
- Relationship building
Accomplishments
- Achieved making agency paperless by introducing Hawksoft client management system for daily tasks.
- Completed an 8 week Manager's Bootcamp course to be a better manager.
Certification
- Licensed Property and Casualty Insurance Agent - 2005 to present
- Continuing Education every year in ethics, laws and regulations, and other industry related areas
Languages
Finnish
Native or Bilingual
Interests
- Enjoy participating in weight lifting for overall physical and mental well-being.
- I like trying new recipes and food trends.
- Interested in Fashion and Style
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchTimeline
Senior Insurance Agent
Gifford Insurance Associates Agency, Inc.
10.2005 - Current
Mikkeli Polytechnic
BBA from Marketing
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