Johanna Heath
Holmen,WI
Summary
Proven Bar Manager at Petticoat Junction, adept in Vendor Relationship Management and fostering Customer Relations, significantly enhanced guest experience and sales. Skilled in strategic planning and staff training, ensuring regulatory compliance and operational excellence. Demonstrates exceptional leadership and problem-solving abilities, driving team success and customer satisfaction.
Vast medical background with expertise in areas that include but not limited to, medical terminology, medication competence, caregiving, with additional caretaker skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Petticoat Junction
Onalaska, WI
03.2021 - 09.2024
- Designed special drink offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing recommendations for guests.
- Communicated with multiple sales representatives on a weekly basis to maintain appropriate amount of product and stayed up to date on new options for the bar.
- Handled cash and credit card slips on a daily basis, also maintained various monetary amounts while book keeping.
- Kept the cleanliness and desired organization of the bar, seating area, storage spaces, and the break room.
Respite Care Provider
Family and Children’s Center
La Crosse, WI
08.2022 - 01.2023
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Completed daily cares for a patient with severe needs such as: - Suctioning with a trach - passing medications through a GTube - Vest treatments - Feeding through a GTube - Moving from bed to wheelchair with a lift machine, and more.
Sales Associate
Holmen Meat Locker
Holmen, WI
12.2017 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared daily orders for customers and businesses.
- Efficiently completed daily task sheet with tasks such as stocking, organizing, cleaning, ect.
Education
General Studies
Western Technical College
La Crosse, WIHolmen High School
Holmen, WI05.2020
Skills
- Inventory Management
- Vendor Relationship Management
- Responsible Alcohol Service
- Regulatory Compliance
- Performance monitoring
- Customer Relations
- Event Coordination
- Staff Training
- Sales Promotion
- Bar Management
- Rule Enforcement
- Health codes compliance
- Organizational ability
- Staff Scheduling
- Safety awareness
- Outgoing Personality
- Legal Compliance
- Issue Resolution
- Vendor Management
- Health and safety
- Strategic Planning
- Shift Scheduling
- Wine and liquor knowledge
- Inventory Control
- Supply Ordering
- Guest Interaction
- Verbal and written communication
- Training and mentoring
- Team Leadership
- Supervisory Experience
- Emotional Support
- Hygiene maintenance
- Recreational Activities
- Transportation Services
- Patient Monitoring
- Family collaboration
- Physical therapy assistance
- Compassionate Caregiving
- Housekeeping tasks
- Developmental Disabilities Expertise
- Disability Awareness
- Medical terminology knowledge
- Care Plan Development
- Fast Learner
- Critical Thinking
- Problem Identification
- Client satisfaction
- Ability to Lift
- Bedside Care
- Personal Care Aide
- Medication Management
- Patient Ambulation
- Case Review
- Remote Video Conferencing
- Injury Prevention
- Time Management
- Reliability
- Attentive to People
- Adaptability and Flexibility
- Task Prioritization
- Medication Administration
Accomplishments
• Organized many fundraisers including: - Chiari Malformation awareness
• Von Willebrands Disease awareness in my community
Certification
• CNA- Certified Nursing Assistant
Timeline
Respite Care Provider
Family and Children’s Center
08.2022 - 01.2023
Bar Manager
Petticoat Junction
03.2021 - 09.2024
Sales Associate
Holmen Meat Locker
12.2017 - 07.2022
General Studies
Western Technical College
Holmen High School