Johanna Heickman
Lytle,TX
Summary
Proven administrative professional with a strong background in office administration and customer service, notably at Lytle State Bank. Excelled in data entry and client relations, enhancing document organization and streamlining invoice processes. A resourceful team player, adept in Microsoft Office, who significantly improved operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Mortgage Admin Assistant
Lytle State Bank
Lytle, TX
12.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier/ Crew Trainer
McDonald's
Lytle, TX
11.2014 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Learned duties for various positions and provided backup at key times.
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas for improvement within the team''s performance.
Receptionist
Kleypas Memorials
San Antonio, TX
03.2010 - 12.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cashier
McDonald's
Lytle, TX
10.2007 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Lytle High School
Lytle, TX05.2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Dedicated team player
- Mail handling
- Mail distribution
- Resourceful
- Microsoft outlook
- Microsoft Word
- Filing
Timeline
Mortgage Admin Assistant
Lytle State Bank
12.2021 - Current
Cashier/ Crew Trainer
McDonald's
11.2014 - 01.2018
Receptionist
Kleypas Memorials
03.2010 - 12.2011
Cashier
McDonald's
10.2007 - 05.2009
High School Diploma -
Lytle High School