JOHANNA HERNANDEZ
Burton,MI
Summary
Compassionate Public Health Navigator with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Health Navigator
City of Flint, Office of Public Health
04.2024 - Current
- Assist residents in accessing and navigating available resources.
- Attend community meetings, outreach and networking events to gather and share information representing the City of Flint’s Office of Public Health.
- Provide interpretation/translation services to the limited English proficient.
Patient Account Representative II
MedAssist, Pelham, AL
02.2015 - 06.2015
- Communicated with patients in both English and Spanish, insurance companies and other departments to resolve patient accounts.
- Answered patient questions, inquiries and concerns regarding their accounts.
- Processed claims and collected payments for patient accounts.
Eligibility Worker II
Los Angeles County Department of Public Social Services
02.2008 - 10.2014
- Conducted face-to-face and over the phone interviews in both English and Spanish to determine the applicant’s eligibility for public assistance.
- Ensured that each person/family that applied received the type and level of assistance that they were eligible for.
- Analyzed the applicant’s circumstances and evaluated potential program eligibility and recommended what was most beneficial to the applicant.
- Responsible for managing case intake by using independent judgment in prioritizing work flow to meet daily, weekly and monthly deadlines.
Education
Associate of Arts - Liberal Arts
East Los Angeles Community College
Monterey Park, CA06.2006
Skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Professional demeanor
Certification
- Adult & Pediatric First Aid/CPR/AED
- Interpreter Training for Healthcare, Education and Social Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Public Health Navigator
City of Flint, Office of Public Health
04.2024 - Current
Patient Account Representative II
MedAssist, Pelham, AL
02.2015 - 06.2015
Eligibility Worker II
Los Angeles County Department of Public Social Services
02.2008 - 10.2014
Associate of Arts - Liberal Arts
East Los Angeles Community College
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