Johanna Jean Charles

Demonstrated adaptability by learning new routes quickly when required due to changes in service area coverage.

• Provided exceptional customer service through friendly interactions and proactive problem-solving efforts when issues arose during delivery process.
• Collaborated closely with fellow team members during peak periods or special projects, maximizing workforce capabilities towards achieving common goals.
• Contributed to positive work environment through strong teamwork and communication skills.
• Managed customer inquiries and complaints in polite and professional manner.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Completed on-time deliveries by choosing best and most efficient routes.
• Protected people and equipment from hazardous materials by using correct procedures.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Developed strong working relationships with staff, fostering a positive work environment.

• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Worked flexible schedule and extra shifts to meet business needs.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
• Cleaned and organized kitchen, dining and service areas.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Observed diners to respond to additional requests and determine when meal completed.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Portioned and wrapped food to place directly on plates for service to patrons.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Worked with POS system to place orders, manage bills, and handle complimentary items.