Johanna Liebe
Kingsport
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service. Proven ability to resolve complaints efficiently and enhance client satisfaction through effective communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Kingsport School Nutrition
Kingsport City Schools
Kingsport, TN
08.2018 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Implemented process improvements that streamlined order-taking and table turnover rates.
- Conducted regular inventory checks to ensure stock levels met operational needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales and Service Respresentative
Verizon
Great River, NY
05.2001 - 08.2018
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers with product inquiries, ensuring accurate information and solutions.
- Resolved customer complaints efficiently, improving retention rates and support quality.
- Executed sales strategies to achieve monthly sales targets consistently.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with cross-functional teams to streamline communication and enhance service offerings.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Science - Early Childhood Education
Suffolk Community College
Brentwood, NY05-2015
Bachelor of Science -
State University of Plattsburgh For Accounting
Plattsburgh, NY05-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Kingsport School Nutrition
Kingsport City Schools
08.2018 - 12.2023
Sales and Service Respresentative
Verizon
05.2001 - 08.2018
Associate of Science - Early Childhood Education
Suffolk Community College
Bachelor of Science -
State University of Plattsburgh For Accounting