Kelley Russell
Littleton,CO
Summary
Self-motivated professional with a proven track record at Jeffco Public Schools, excelling in fast-paced environments. Known for delivering exceptional customer service and fostering teamwork, I adapt quickly to challenges while demonstrating strong problem-solving skills. Dependable and responsible, I consistently achieve results through effective communication and collaboration.
Overview
18
18
years of professional experience
Work History
School Food and Nutrition
Jeffco Public Schools
10.2021 - Current
- Demonstrated strong personal responsibility in all tasks undertaken.
- Thrived in fast-paced environments, delivering consistent results. Excel in both independent and collaborative team settings.
- Adapted quickly to new situations, showcasing a proven learning ability.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Evolution Veterinary Hospital
09.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Tender Touch Animal Hospital
04.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Receptionist
Aspen Park Vet Hospital
01.2007 - 12.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - General Studies
El Paso Community College
El Paso, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Communicating with appropriate staff members for clarification and resolutions
- Dependable and responsible
- Flexible and adaptable
Timeline
School Food and Nutrition
Jeffco Public Schools
10.2021 - Current
Receptionist
Evolution Veterinary Hospital
09.2019 - 07.2021
Receptionist
Tender Touch Animal Hospital
04.2017 - 04.2019
Receptionist
Aspen Park Vet Hospital
01.2007 - 12.2016
No Degree - General Studies
El Paso Community College
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