Johanna Lopez
Cudahy,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operation Supervisor
Fedex Freight
01.2011 - 12.2023
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Adminatractive Support
Fedex Freight
10.1999 - 12.2010
- Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
- Reduced call escalation rates through effective active listening and problem-solving techniques.
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Improved team efficiency by contributing to the development of training materials and resources for new volunteers.
- I.E Data entry, appointment scheduling, OS&D, driver check in clerk, customer service, switchboard operator.
Education
Business
California State University - Dominguez Hills
Carson, CAAssociate of Arts -
Rio Hondo College
Whittier, CA06.2020
High School Diploma -
Bell High School
Bell 06.1999
Skills
- Staff Supervision
- Logistics Coordination
- Compliance Management
- Operations Management
- Customer Relations
- Safety Oversight
- Performance Monitoring
- Team Training
- Production
- Management
- Customer Relationship Development
- Employee Development
- Task Delegation
- Employee Engagement
- Conflict Resolution
- Time Management
- Customer Service
Timeline
Operation Supervisor
Fedex Freight
01.2011 - 12.2023
Adminatractive Support
Fedex Freight
10.1999 - 12.2010
Business
California State University - Dominguez Hills
Associate of Arts -
Rio Hondo College
High School Diploma -
Bell High School
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