JOHANNA LUA
Shafter
Summary
Proven record of enhancing customer satisfaction and streamlining operations, exemplified during my time at Dutch Bros. Expert in multitasking and problem-solving, with fluency in Spanish, I significantly improved service delivery. I consistently exceeded performance goals.
Overview
4
4
years of professional experience
Work History
Barista
DUTCH BROS
Wasco
08.2023 - 02.2025
- Operated cash registers and handled cash and card transactions.
- Prepared high-quality coffee beverages using various brewing methods.
- Maintained cleanliness and organization of workstations and equipment.
- Engaged customers with product knowledge and recommendations.
- Collaborated with team members to ensure smooth store operations.
Crew Member
PANDA EXPRESS
Wasco
03.2022 - 04.2023
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Followed safety guidelines to ensure a safe working environment for all staff.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
Crew Member
LITTLE CAESAR'S
Shafter
08.2021 - 11.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Education
Business Candidate - Accounting
California State University-Bakersfield
Bakersfield, CA, US05.2027
High School Diploma -
Shafter High School
Shafter, CA05.2023
Skills
- Fluent in Spanish and English, I can read and write in both languages
- Software: Google Docs/PowerPoint/Excel
- Continuous improvement
- Team collaboration
- Conflict resolution
- Analytical thinking
Timeline
Barista
DUTCH BROS
08.2023 - 02.2025
Crew Member
PANDA EXPRESS
03.2022 - 04.2023
Crew Member
LITTLE CAESAR'S
08.2021 - 11.2021
Business Candidate - Accounting
California State University-Bakersfield
High School Diploma -
Shafter High School