Johanna Maldonado
Euless,TX
Summary
Detail-oriented, experienced Utility Billing Technician, with 10+ years of proficiency in customer service, managing billing cycles, account management, leadership and teamwork. Proven ability to streamline operations, ensuring accurate and timely billing while addressing customer inquiries effectively. Passionate about contributing to a team that prioritizes accuracy and customer satisfaction in every interaction.
Overview
13
13
years of professional experience
Work History
Billing Technician
City of Grapevine
08.2023 - Current
- My role as the City of Grapevine’s billing technician is to bill each of the 15,000 customers monthly on a set schedule. From building accounts in STW, to getting the reads from the meter readers, running weekly cycle reports, billing, invoicing, adjustments, penalties, setting meters, working with Laserfiche etc. Customer service is a huge part of this role, as we assist customer who come to the city, as well as over the phone/via email daily. Building my knowledge within the department has become my priority over the last 6 months, from assisting leadership with ACH, Lockbox, deposits, bank drafts, escalated calls to walking through new applications for customers and talking payments with the clerks at the Utility billing counter. Knowledge is key and building a solid foundation for our team is most important.
Dispatcher/Office Manager
H&M Express, LLC
03.2012 - 08.2023
- My responsibilities within managing the office includes, dispatching drivers, booking freight, bidding on freight, creating invoices, billing, customer service, bill pay etc.
CSG
ADT Security
12.2018 - 03.2020
- My responsibility’s at ADT include, assist customers with billing, troubleshooting, dispatching, alongside any questions they may have about there accounts.
Building Attendant
City of Euless
09.2018 - 09.2019
- With the City of Euless, my role includes assisting customers with memberships for the Life Center, along side helping them with anything they might with there visits at the life center.
CSR
Wells Fargo Dealer Services
07.2013 - 02.2014
- My role as a customer service representative was opening new loan accounts, calling customer to confirm accurate information, as well as documenting new information. Making the customer feel welcomed at Wells Fargo and happy with their loan process.
Education
Associates of Arts Degree - undefined
Tarrant County Community College
12.2017
High School Diploma - undefined
Memorial Pathway Academy
02.2012
Skills
- Great Leadership skills
- Very team oriented
- Motivated to complete goals set/given
- Laserfiche
- STW
- Microsoft Office
- Cartegraph
- Harmony
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Technician
City of Grapevine
08.2023 - Current
CSG
ADT Security
12.2018 - 03.2020
Building Attendant
City of Euless
09.2018 - 09.2019
CSR
Wells Fargo Dealer Services
07.2013 - 02.2014
Dispatcher/Office Manager
H&M Express, LLC
03.2012 - 08.2023
Associates of Arts Degree - undefined
Tarrant County Community College
High School Diploma - undefined
Memorial Pathway Academy
Similar Profiles
Susan SiskeSusan Siske
Camp Counselor at City Of GrapevineCamp Counselor at City Of Grapevine
Corey FavorsCorey Favors
Food and Beverage Coordinator at City Of GrapevineFood and Beverage Coordinator at City Of Grapevine
Tyson DoucetTyson Doucet
Fire Captain at City Of GrapevineFire Captain at City Of Grapevine
TAJUDDIN SHAHABUDDINTAJUDDIN SHAHABUDDIN
Accountant at SPACEMAN CORPORATIONAccountant at SPACEMAN CORPORATION
Mohamed OsmanMohamed Osman
Cabin Service Lead and Lavatory Driver at HHSCabin Service Lead and Lavatory Driver at HHS