Johanna Melgar
Kyle,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Business Administrator
Twinkle Cleaning Services
Cedar Park, TX
06.2022 - 01.2024
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Assisted in developing marketing strategies and campaigns for new products or services.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Worked from home.
Tax Preparer
Liberty Tax Service
Round Rock, TX
01.2015 - 04.2022
- Compiled data from clients to accurately complete tax forms.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Produced the required amount of tax returns weekly to boost firms' filing process.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Education
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA05-2010
Some College (No Degree) - Accounting
Long Beach City College
Long Beach, CASkills
- Team Collaboration
- Schedule Management
- Effective Communication
- Client Communication
- Verbal/Written Communication
- Bilingual
Timeline
Business Administrator
Twinkle Cleaning Services
06.2022 - 01.2024
Tax Preparer
Liberty Tax Service
01.2015 - 04.2022
High School Diploma -
Glen A. Wilson High School
Some College (No Degree) - Accounting
Long Beach City College