Johanna Montalvo

North Bergen,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

North American Spine And Pain Institute

01.2021 - Current

Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
Resolved complex issues through active listening, empathetic support, and clear communication with patients.
Assisted in updating internal policies and procedures, leading to an improved workflow within the call center.
Responded to patients calls and emails to answer questions about products and services.

Riverside Medical Group

01.2015 - 01.2021

Prepare patients and maintain imaging equipment
Analyze the images to check for quality and to ensure adequate coverage of the area being diagnosed
Help physicians during invasive procedures, such as inserting catheters
Record findings and track patient records
Take and monitor vital signs for upwards of 50 patients per day
Record, manage, and update patient information and medical histories in accordance with HIPPA regulations
Administer throat cultures and urinalysis
Perform venipuncture’s and injections.
Sanitized, restocked, and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.

American Training School for Medical Professionals

08.2012

North American Spine And Pain Institute

01.2021 - Current

Riverside Medical Group

01.2015 - 01.2021

American Training School for Medical Professionals