SONYA VASQUEZ
Sun Valley,CA
Summary
A poised professional with a diverse experience background in customer service, sales, management and health care. Highly-motivated with the desire to take on new challenges and learn new skills.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist
Sylmar Vision Center
Sylmar, CA
08.2021 - 04.2022
- Scheduled new and existing patients for annual eye exams and follow-ups.
- Explained and performed machine-operated pre-examinations on patients.
- Authorized patient insurance benefits, and pulled records to prepare for upcoming appointments.
- Completed data entry and filing to keep patient records up to date.
- Repaired and adjusted frames based on patient preference and comfort.
Insurance Sales Representative
State Farm
North Hollywood, CA
04.2018 - 10.2019
Sales Representative
T-Mobile
San Fernando, CA
03.2017 - 04.2018
- Presented, promoted, and sold products and services to existing and prospective customers.
- Performed cost, benefit, and needs analysis for existing and potential customers.
- Developed and maintained positive business and customer relationships.
- Initiated sales calls to educate existing and prospective customers on existing plans, policies, and promotions.
- Arranged appointments to educate existing and prospective customers on the importance of the products and services according to their needs.
- Met and exceeded monthly sales goals.
Shift Manager
Taco Bell
San Fernando, CA
08.2015 - 12.2016
- Delegated responsibilities to staff to maximize productivity, and ensured efficiency.
- Answered customer concerns promptly, and ensured satisfaction.
- Trained employees on proper food handling, safety procedures, and protocol.
- Monitored compliance with health and safety standards, along with federal, state, and company guidelines.
Education
bachelor's degree - Business Administration Systems and Operations
California State University, Northridge
Northridge, CA06-2028
C10 Electrical Contractor License - Electrical Technology
Contractors State License Preparation, Inc
California06-2027
associate degree - Business Administration Systems and Operations
College of The Canyons
Santa Clarita, CA06.2021
Skills
- Customer service
- Insurance benefits verification
- Customer database systems
- Account maintenance
- Secure data practices
- Patient communication
- Sales
- Self-motivated
- Fast learner
- Appointment setting
- Bilingual - Spanish and English
Languages
Spanish
Professional
Timeline
Insurance Verification Specialist
Sylmar Vision Center
08.2021 - 04.2022
Insurance Sales Representative
State Farm
04.2018 - 10.2019
Sales Representative
T-Mobile
03.2017 - 04.2018
Shift Manager
Taco Bell
08.2015 - 12.2016
bachelor's degree - Business Administration Systems and Operations
California State University, Northridge
C10 Electrical Contractor License - Electrical Technology
Contractors State License Preparation, Inc
associate degree - Business Administration Systems and Operations
College of The Canyons
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