Kashauna Gamill
Lakeland,FL
Summary
Customer service representative with over 3+ years in telephone customer service including sales, tech support and customer care familiar with major customer service software, conflict resolution and possess a positive attitude among to use my proven skills to effectively fill the managerial role.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Benelynk
Remote
06.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Cashier
Northern Tool Equipment
Lakeland, FL
03.2019 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Collections Representative
GC Services Call Center
Lakeland, FL
08.2017 - 01.2019
- Processed payments and contracts on accounts.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05.2015
Skills
- Customer service Expert
- Adaptability Expert
- Communication Exper
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer assistance
- Work ethic and integrity
- Time management skills
- Patience and empathy
Timeline
Insurance Verification Specialist
Benelynk
06.2024 - Current
Cashier
Northern Tool Equipment
03.2019 - 09.2023
Collections Representative
GC Services Call Center
08.2017 - 01.2019
High School Diploma -
Lake Gibson High School