Kashauna Gamill

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.

Project claims

• Prepared files, letters and notices.
• Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
• Created and updated Software tracking spreadsheets.

• Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
• Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
• Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
• Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.

• Processed payments and contracts on accounts.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.