Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Mora Villa

Frisco

Summary

Dynamic Guest Service Manager with a proven track record at Tangerine Salons, excelling in complaint resolution and staff training. Adept at enhancing guest relations and ensuring seamless experiences. Skilled in cash handling and fostering a collaborative team environment, driving performance and satisfaction in high-pressure settings.

Overview

9
9
years of professional experience

Work History

Guest Service Manager

Tangerine Salons
01.2019 - Current
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.


Bank Teller

Wells Fargo
07.2018 - 01.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Server

TopGolf
07.2016 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate of Arts - Early Childhood Education

Collin County Community College
Plano, TX
08-2023

High School Diploma -

South Garland
Garland, TX
06-2016

Skills

  • Staff training and development
  • Guest accommodations
  • Complaint handling
  • Guest relations

Timeline

Guest Service Manager

Tangerine Salons
01.2019 - Current

Bank Teller

Wells Fargo
07.2018 - 01.2020

Server

TopGolf
07.2016 - 06.2018

Associate of Arts - Early Childhood Education

Collin County Community College

High School Diploma -

South Garland

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Johanna Mora Villa