Johanna Pennington
Longview,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining high standards of cleanliness, ensuring a safe and enjoyable environment for clients and pets alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care/ Clean Technician
Creature Comforts Pet Resort
Longview, TX
04.2025 - Current
- Monitored animal health and behavior, ensuring safety and comfort during stays.
- Assisted in daily feeding and care routines, adapting to individual pet needs.
- Maintained cleanliness of facility, following sanitation protocols for pet areas.
- Supported team in managing guest check-ins and check-outs efficiently.
- Coordinated playgroup activities, promoting socialization among pets under supervision.
- Developed rapport with clients, enhancing customer satisfaction through effective communication.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
FOH Team Member
McAllister‘s Deli
Longview, TX
10.2024 - 04.2025
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in food preparation, adhering to safety and hygiene standards.
Cashier/ Sandwich Artist
Subway
White Oak, TX
08.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to streamline service delivery during peak hours.
Cashier/ Party Coordinator
G-Force
Longview, TX
11.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Planned and properly coordinated family friendly birthday parties.
Education
Associate of Arts - Basics
Kilgore College
Kilgore, TX08.2025
High School Diploma -
White Oak High School
White Oak, TX05.2024
Certificate - Patient Care Technician PCT
Kilgore College
Kilgore, TX05.2024
Skills
- Attention to detail
- Customer service
- Hardworking
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- Problem-solving
- Critical thinking
Accomplishments
Employee of the month- awarded September 2025 Creature Comforts Pet Resort
Certification
•PCT May 2024- May 2026 certified
•CPR
•BLS
•EKG
•Phlebotomy
•Floral design
Timeline
Care/ Clean Technician
Creature Comforts Pet Resort
04.2025 - Current
FOH Team Member
McAllister‘s Deli
10.2024 - 04.2025
Cashier/ Sandwich Artist
Subway
08.2022 - 01.2023
Cashier/ Party Coordinator
G-Force
11.2021 - 03.2022
Associate of Arts - Basics
Kilgore College
High School Diploma -
White Oak High School
Certificate - Patient Care Technician PCT
Kilgore College