Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Perez

San Antonio

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

6
6
years of professional experience

Work History

Receptionist, Accounts Receivable

Mastrodomenico CPA
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Scheduled office meetings and client appointments for staff teams.

Customer Service Representative & Sales

BRS
04.2018 - 02.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Met existing customers to review current services and expand sales opportunities.

Education

No Degree - Business Administration

University Inter Americana Puerto Rico
Pounce PR
06.1998

Skills

  • Clerical Support
  • Loan Applications
  • Loan Closing
  • Client Satisfaction
  • Office Supplies and Inventory
  • Maintaining Filing Systems
  • Information Updates
  • Customer Transactions
  • Obtaining Payments
  • Business Correspondence
  • Administrative Support
  • Checking Applications
  • Balance Sheets
  • Summary Reporting
  • Bank Deposits
  • Word Processing
  • Resolving Variances
  • Calendar Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist, Accounts Receivable

Mastrodomenico CPA
08.2023 - Current

Customer Service Representative & Sales

BRS
04.2018 - 02.2022

No Degree - Business Administration

University Inter Americana Puerto Rico
Johanna Perez