Johanna Pesantes
Woodbridge,NJ
Summary
To obtain a position, where I can apply creative problem solving and time management skills with a growing company to achieve optimum productivity. As well as being able to motivate team members with exemplary leader qualities. Skilled New Accounts Coordinator with rich experience in managing, organizing, and optimizing new client accounts. Possess strong skills in coordinating with various departments to ensure smooth account initiation processes while maintaining high customer satisfaction levels. Strengths include problem-solving abilities, coordination skills, and ability to improve operational efficiency through innovative solutions. Past roles demonstrate significant impact on streamlining account opening procedures and enhancing customer service standards.
Overview
12
12
years of professional experience
Work History
New Accounts Coordinator
Cintas Corp
Union , NJ
07.2023 - Current
- Oversaw implementation of new account installations, securing effortless changeover from sales to primary delivery.
- Collaborated with customers and various Cintas departments to facilitate efficient installation of products and services.
- Administered the processes of reviewing, downloading, and updating data within computer databases ensuring optimal customer satisfaction.
- Provided detailed onboarding instructions to clients for setting up their accounts.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Accounts Receivable Representative
Cintas Corporation
09.2019 - Current
- Communicate and collect payment from former and current customers and accurately record in system
- Negotiate payoff amounts and initiate payment schedules
- Update client accounts based on current payment and contact information
- Monitor invoices to ensure proper billing and credit processing
- Resolve financial issue regarding customer accounts
- Monitor overdue accounts (30,60, or 90 days)
- Coordinate with service and sales departments to maximize customer service
- Manage and direct management trainees for account receivable processes
- Responsible for AR process for National and Consolidated accounts
- Manage reports for daily, weekly, and monthly accounts
- Process credit and debit memos
- Ensure clients are incompliance with COI's, tax exempt forms, payment terms etc
Cash Posting Clerk
Trinitas Regional Medical Center RWJ
07.2016 - 08.2019
- Matched remittances to customer and business accounts received through checks, ACH, wires, credit cards, lockboxes, and cash
- Produced reports and reconciles on a daily and monthly basis
- Processed transfers and refunds for patients and insurance companies
- Accurately post payments, adjustments, denials, and patient payments
- Supervised coworkers maintain current knowledge of business office processes
- Performed other related accounting and administrative duties assigned
Credit and Collection Representative
Trinitas Regional Medical Center RWJ
02.2014 - 09.2015
- Reviewed, analyzed, and collected payments of new and overdue accounts
- Assist over 200 patients daily
- Evaluated patients accounts and update personal information
- Negotiated with patients settling accounts or establishing payment plans
- Follow up with insurances, ran eligibility, reviewed EOBs and vouchers for Medicaid and Medicare
Education
Certification in Accounting -
Southern New Hampshire University
01-2026
High School -
Thomas Jefferson High School
Elizabeth, NJ01.2006
Skills
- Bilingual: fluent in Spanish and English
- Delegation
- Project Management
- Team Collaboration
- Clear Communication
- Problem solving
- Prioritization of Tasks
- Effective Time Management
- Microsoft Office
- Adaptability
- Client Relations
- Compliance
References
Available upon request.
References
References available upon request.
Timeline
New Accounts Coordinator
Cintas Corp
07.2023 - Current
Accounts Receivable Representative
Cintas Corporation
09.2019 - Current
Cash Posting Clerk
Trinitas Regional Medical Center RWJ
07.2016 - 08.2019
Credit and Collection Representative
Trinitas Regional Medical Center RWJ
02.2014 - 09.2015
Certification in Accounting -
Southern New Hampshire University
High School -
Thomas Jefferson High School