Johanna Ramirez Perez
Cary,NC
Summary
Dedicated Firefighter EMT with proven skills in emergency response, critical thinking, and compassionate patient care. Experienced in team collaboration and effective communication, ensuring optimal outcomes in high-stress situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Firefighter EMT
Fire Dept
Raleigh, NC
10.2024 - Current
- Responded to emergency calls and executed firefighting operations in various environments.
- Conducted fire prevention inspections and educated community members on safety practices.
- Collaborated with team members during emergency responses to ensure effective communication and execution of tasks.
- Operated firefighting equipment, including hoses, ladders, and rescue tools, ensuring operational readiness.
- Assessed patient conditions and coordinated emergency medical services during medical calls.
- Collaborated with healthcare teams for effective patient transport and care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Evaluated patient histories to assess and prioritize levels of care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Observed patient behavior to report changes to medical personnel.
- Conducted patient intake and triage procedures.
- Utilized communication devices to maintain contact with supervisors.
- Immobilized patient for placement on stretcher and ambulance transport.
- Administered CPR, oxygen and other life-saving medical treatments.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Adapted quickly to diverse settings, demonstrating flexibility in challenging environments.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Kids Activities Team Member
Lifetime Fitness Center
Cary, NC
11.2022 - Current
- Developed engaging activity programs for children, enhancing participation and enjoyment.
- Supervised daily activities to ensure safety and adherence to guidelines.
- Collaborated with team members to create inclusive environments for diverse age groups.
- Organized materials and resources effectively to support seamless activity execution.
- Assisted in training new staff on best practices for child engagement and safety protocols.
- Monitored children's progress and provided feedback to parents regarding participation and development.
- Implemented creative problem-solving techniques to address behavioral challenges during activities.
- Supported children''s social development by facilitating interactions among peers during group activities.
- Actively participated in staff meetings and professional development opportunities to continuously improve programming quality and effectiveness.
- Developed age-appropriate lesson plans to cater to the diverse needs and interests of children in the program.
- Ensured a safe play environment by adhering to safety guidelines and supervising children at all times.
- Provided one-on-one assistance to children who required additional support or accommodations due to special needs or circumstances.
- Strengthened teamwork skills among participants through cooperative games that encouraged collaboration towards common goals.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided feedback and guidance to program participants regarding progress and development.
- Trained and mentored new counselors on best practices and ethical standards in counseling.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Led daily activities and programs for diverse groups of children, fostering engagement and teamwork.
- Developed age-appropriate educational materials that encouraged creativity and learning among campers.
- Collaborated with parents to address concerns, ensuring a supportive environment for all campers.
- Organized special events and field trips, enhancing camper experience through structured planning and execution.
Cafe Barista
Lifetime Fitness Center
Cary, NC
11.2023 - 04.2024
- Crafted high-quality beverages, ensuring consistency and adherence to customer preferences.
- Maintained cleanliness and organization of workspace, promoting an inviting atmosphere for patrons.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, placing orders to ensure availability of essential supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed seasonal beverage menus, incorporating customer feedback to drive sales engagement.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Contributed to the cafe''s success by staying up-to-date on industry trends and sharing new ideas with the rest of the staff.
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Sales Associate
Sephora
Cary, NC
04.2023 - 07.2023
- Led product demonstrations to enhance customer engagement and drive sales.
- Trained and mentored new associates on product knowledge and sales techniques.
- Utilized POS systems for accurate transaction processing and inventory management.
- Analyzed sales trends to identify opportunities for promotional initiatives and stock adjustments.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Enhanced customer loyalty by providing exceptional service and follow-up support post-purchase.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma - Emergency Medical Technician
Wake Technical Community College
Wendell, NC01.2025
High School Diploma -
Cary High
Cary, NC06.2022
Skills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Medical response
- Fitness and agility
- Medical equipment usage
- Emergency response
- Vehicle extrication
- Emergency medical treatment
- Search and rescue techniques
- Radio communication proficiency
- Fire hose deployment
- Emergency communications
- Relationship building and management
- Cooperative relationships
- Trauma assessments
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Vital sign assessment
- Airway management
- Bleeding control
- Diabetic emergencies
- Behavioral emergencies
- Stroke management
- Vehicle maintenance
- Medical recordkeeping
- Patient triage
- Cardiac monitoring
- Allergic reactions
- Patient care
- Critical thinking
- Clear communication
- Compassion and empathy
- Team collaboration
- Calm under pressure
- Medical terminology
- Stress management
- Trauma care
- CPR/AED
- First aid
- Emergency medical technician (EMT)
- Medical history recording
- Treatment documentation
Accomplishments
- Achieved MVP through effectively helping with cleanness, Customer service, Friendliness, upselling products, Team player.
Certification
- EMT - Certified Emergency Medical Technician
- CFR - Certified First Responder
- Firefighter 1 and FireFighter 2
- First Aid/CPR Certified
- Certified in Hazmat
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Firefighter EMT
Fire Dept
10.2024 - Current
Cafe Barista
Lifetime Fitness Center
11.2023 - 04.2024
Sales Associate
Sephora
04.2023 - 07.2023
Kids Activities Team Member
Lifetime Fitness Center
11.2022 - Current
High School Diploma - Emergency Medical Technician
Wake Technical Community College
High School Diploma -
Cary High
MVP
- Delivered excellent customer service in a fast-paced café environment, ensuring high customer satisfaction
- Upsold menu items to increase sales and enhance the customer experience
- Maintained a clean, organized, and well-stocked workspace at all times
- Collaborated effectively with team members to ensure smooth daily operations
- Communicated clearly with customers and staff to address questions and resolve issues
- Demonstrated reliability by arriving on time and preparing the café for the next shift