JOHANNA RODRIGUEZ
Summit Orthopedics
Silver Spring,MD
14
years of professional experience
Bilingual front desk receptionist with ten + years of experience and professional skills in the medical field, delivering exceptional care to patients. Seeking employment in the medical field to assist in the progression of healthcare.
Work History
Surgical Coordinator
5 Months- Coordinated scheduling of surgical procedures to optimize physician and patient availability.
- Managed pre-operative assessments, ensuring compliance with medical protocols and documentation accuracy.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Coordinated with facilities to set up surgeries for patients.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
Administrative Assistant
10 Months- Coordinated patient intake processes and maintained accurate medical records.
- Coordinated patient intake processes and maintained accurate medical records to enhance patient experience.
- Managed appointment scheduling for patients and healthcare providers.
- Organized and maintained physical and electronic filing systems, ensuring accuracy and confidentiality of records for compliance.
- Verified patient insurance information and collected necessary co-pays.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Checked in patients at the front desk, ensuring accuracy of their appointment details. Checked out for appointments and collected co-payments.
Patient Care Coordinator III
2 Years 8 Months- Registered new patients and created medical record accounts to facilitate seamless patient integration.
- Coordinated patient appointment schedules for efficient clinic operations.
- Electronic/remote and in-person consenting of patients for medical services.
- Conducted electronic/remote and in-person consenting of patients for medical services, ensuring compliance and understanding.
- Obtain medical records and pathology blocks/slides for provider.
- Assist patients with flight and lodging arrangements.
- Dispatched blood kits directly to patients' homes for convenient testing.
- Schedule team meetings and update team calendars.
- Communicate weekly with various teams about patient appointments and research sample collection to streamline operations.
Team Lead Front Desk Receptionist
2 Years 7 Months- Make sure assignments are completed that are assigned to the front desk department from the manager.
- Checked patients in and out of the facility to ensure accurate records.
- Transfer patient registration from phreesia to EHR.
- Scheduled appointments and local procedures, answered phone calls, verified insurance eligibility, printed doctors' schedules, and collected copayments/balances to support patient flow.
Administrative and Clinical experience
7 Years 7 Months- Verified insurance eligibility and benefits through direct communication with providers.
- Schedule appointments, answer phone calls, call in prescriptions, check patients in and out.
- Credentialing, keep doctor licenses up to date and check for accuracy in paperwork and applications.
- Translate for physician, obtain patient vitals, and conduct EKG, collect specimens, draw blood, assist physician with minor procedures.
Education
associate's degree - General Studies
Medical Assistant Program
Skills
Schedule surgeries
Appointment scheduling
Schedule appointments
Patient registration
Insurance verification
Electronic health records
Schedule surgeries
Phreesia
Citrix
CRIS
Charting
Patient confidentiality
Team collaboration
Data entry accuracy
Schedule surgeries
Skills
Triage patients, Injection, Specimen collection, Dispensing pharmacy, Blood glucose, EKG, Phlebotomy, Urinalysis, Minor Surgical procedures, Ultrasound set up, Throat culture, Sudoscan, Padnet, Wound care wrapping, Call in prescriptions, E-prescribe, Insurance verification, Charting, Schedule appointments, Patient registration and check out, AthenaHealth system, Citrix, NextGen, Phreesia, CRIS, PayAnywhere, Words per minute, Schedule local surgeries
Timeline
Surgical Coordinator
Summit Orthopedics
05.2026 - CurrentRead More
Administrative Assistant
Summit Orthopedics
07.2025 - 05.2026Read More
Patient Care Coordinator III
Leidos BIOMEDICAL RESEARCH, INC
11.2022 - 07.2025Read More
Team Lead Front Desk Receptionist
CHESAPEAKE UROLOGY
03.2020 - 10.2022Read More
Administrative and Clinical experience
MAJOR MEDICAL LLC
05.2012 - 12.2019Read More
Everest Institute
Medical Assistant Program
Read More
Montgomery College
associate's degree from General Studies
Read More