Jodian Greaves-Blake
Bridgeport,CT
Summary
I'm a results-focused professional ready to thrive as customer service representative along with my health care experience. My 5+ years of experience and leading customer satisfaction effort is backed by my strong commitment to quality assurance and compliance. I want to be a part of an organization where I can leverage my Skills to drive operational excellence and deliver outstanding customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Care Coordinator
OCLI Vision-Fairfield CT
Fairfield, CT
08.2024 - Current
- Greet Patient
- Assist patients with checking in for their office visits and scheduling appointment
- Handles billing and coding and Insurance verification eligibility
- Answer telephone calls responding emails
- Check Faxes and follow up on referrals
- Point and scanning patients correspondence or new patient papers to EHR chart.
- Process payment
- Assist clinician team
- Email charge posting as well as billing department to rectify credit card payments or health insurance claims
Patient Care Assistant
Authentic Care
Bridgeport
06.2023 - 08.2024
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Engaged with patient family and friends to provide courteous visit experience
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Recorded patient conditions and vital signs before and after medical operations.
Medical Receptionist
BronxDocs Medical Center
New York
01.2019 - 04.2023
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Scheduled appointments, lab tests and procedures for patients.
- Prepare patient for doctors and assist with procedures.
- Reconciled co-payment charges and maintained accurate records.
- Greet Patient
- Insurance verification and eligibility
- Answer calls
- Faxes and referral
- Point and scanning
- Process payment
Benefits Specialist
United Health Care E- Services Contact Center Jamaica
01.2007 - 03.2018
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service
- Verify customers’ accounts and provide eligibility and insurance coverage.
- Account receivable
Education
Diploma - Health And Science
Montego Bay Community College
Jamaica09.2008
High School Diploma -
Anchovy High School
Jamaica06.2007
Skills
- Health Insurance
- Call Management
- Product Knowledge
- Computer/ Data Entry Skills
- Excellent Communication
- Patient interaction
- Problem-Solving
- Precision and Attention to Detail
- Customer Service-Oriented
- Epic
- Scheduling
- Hippa Guidelines
- Medical billing and Coding
- EHR
- Schedule Surgeries
Certification
- Medical Billing and Coding Certificate
- Training Direct, Bridgeport CT, Mar 2024
- PCT Certification ( Authentic care)
DIPLOMA
Diploma in health science
Timeline
Medical Care Coordinator
OCLI Vision-Fairfield CT
08.2024 - Current
Patient Care Assistant
Authentic Care
06.2023 - 08.2024
Medical Receptionist
BronxDocs Medical Center
01.2019 - 04.2023
Benefits Specialist
United Health Care E- Services Contact Center Jamaica
01.2007 - 03.2018
Diploma - Health And Science
Montego Bay Community College
High School Diploma -
Anchovy High School