Alexandra Panos
Patient Care Coordinator
Issaquah,WA
Summary
Compassionate care coordinator with over 10 years of experience in customer service. Resourceful problem solver with the ability to thrive independently and as a team member. Experience working for clinics and research facilities as a patient financial service rep involving insurance verification, patient relations, scheduling, and inputting medical data.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Fred Hutch Cancer Research Center
01.2022 - 10.2023
- Sole point of contact regarding all insurance and financial advising requests for the facility.
- Expert in insurance verification, monitoring benefits and requesting single case agreements.
- Obtained approximately 30 prior authorizations for diagnostic imaging procedures daily.
- Ensured referral requirements were met prior to scheduling.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Customer Service Representative
Virginia Mason
Issaquah, WA
01.2021 - 11.2021
- Registered patients and managed medical records.
- Facilitated communication between patients and various departments and staff.
- Answered patient complaints through timely corrective actions and appropriate referrals.
Linen Attendant
Froedtert Hospital
04.2020 - 11.2020
- Folded, organized, and distributed linen materials in a timely manner.
Bartender
DoubleTree By Hilton Hotels
01.2017 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Science Educator
Case High School
07.2017 - 05.2019
- Taught principles of biomedical science, biology and horticulture in the public education sector.
Education
Bachelor of Science - Education
University of Wisconsin, Milwaukee
Milwaukee, WI 05.2001 - 05/2017
Skills
Healthcare Operations
Health Insurance and Verification
Proficient in Epic Hyperspace
Prior Authorizations
Organization and Time Management
Leadership
Curriculum Building
Medical Terminology
Timeline
Patient Care Coordinator
Fred Hutch Cancer Research Center
01.2022 - 10.2023
Customer Service Representative
Virginia Mason
01.2021 - 11.2021
Linen Attendant
Froedtert Hospital
04.2020 - 11.2020
Science Educator
Case High School
07.2017 - 05.2019
Bartender
DoubleTree By Hilton Hotels
01.2017 - 03.2020
Bachelor of Science - Education
University of Wisconsin, Milwaukee
05.2001 - 05/2017
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