Hi, I’m
Leslie Weeks
Cobleskill,NY
Summary
Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
Overview
15
years of professional experience
Work History
Gastro HealthFramingham, Massachusetts
Patient Care Coordinator
01.2021 - Current
Job overview
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Provided compassionate support to patients and their families.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Monitored patient progress and updated care plans accordingly.
- Provided emotional support and counseling to patients during difficult times.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Responded promptly to any emergency situations that arose within the facility.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Assured regulatory compliance and professionalism across patient service.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Received and routed care team messages and documents to appropriate staff.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Compiled and maintained medical charts and reports in complex digital databases.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided emotional support and guidance to patients and their families.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Counselled patients on potential financial liabilities and payment requirements.
- Documented patient counters in hospital system and initiated follow-up actions.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Obtained informed consent and payment documentation from patients and filed in system.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Reviewed existing medical records for accuracy and completeness of data entry.
- Created new patient charts and entered demographic information into the system.
- Reconciled billing discrepancies between providers, payers, and patients' accounts.
- Processed requests from physicians, nurses, and other healthcare personnel for medical record documentation.
- Maintained and updated patient medical records in a secure electronic database.
- Safeguarded medical records to maintain patient confidentiality.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Pulled patient records and transferred information to appropriate parties.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Set up patient charts and documented information in various company software.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Dr. Mitchell AbramsonNewton, MA
Patient Care Coordinator
01.2016 - 03.2020
Job overview
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Provided compassionate support to patients and their families.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Monitored patient progress and updated care plans accordingly.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Received and routed care team messages and documents to appropriate staff.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided emotional support and guidance to patients and their families.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Blaire House Of MilfordMilford, Massachusetts
Certified Nursing Assistant
10.2009 - 01.2016
Job overview
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Cleaned and sanitized patient rooms according to established protocols.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided emotional support to patients and families during difficult times.
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
Education
Ashland High School Ashland, MA
High School Diploma
06-1997
Skills
- Healthcare documentation
- Medical record requests
- Organizational standards
- Database coordination
- Healthcare operations
- HIPAA protocol adherence
- Healthcare system navigation
- Filing and recordkeeping
- Regulatory compliance
- Patient confidentiality
- Organizational skills
- Insurance verification
- Office administration
- Patient care coordination
- Verbal and written communication
- Insurance practices
- Clinical practice operations
- Patient registration
- Relationship building
- Attention to detail
- Patient safety
- Scheduling
- New hire training
- HIPAA compliance
- Medical data collection
- Healthcare
- Follow-up care
- Documentation
- Patient outreach and Follow-up
- Patient relations
- Patient records management
- Medical terminology
Timeline
Patient Care Coordinator
Gastro Health
01.2021 - Current
Patient Care Coordinator
Dr. Mitchell Abramson
01.2016 - 03.2020
Certified Nursing Assistant
Blaire House Of Milford
10.2009 - 01.2016
Ashland High School
High School Diploma
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