Lauren Green
Cadillac,MI
Summary
Healthcare professional well-versed in managing patient care teams and improving clinical workflows. Proven record in enhancing patient outcomes through effective care plans and team collaboration. Known for adaptability and focus on achieving results through strong communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Care Coordinator
Priority Health
01.2022 - 02.2025
- Coordinated interdisciplinary team meetings to discuss patient cases and develop integrated care strategies
- Reached a average caseload of 250 clients with upwards of 50-100 incoming calls and emails per day.
- Advocated on behalf of patients, helping them navigate complex insurance policies and secure necessary coverage for medical services.
- Served as a BeWell Ambassador
- Collaborated with healthcare providers, insurance companies, and community resources to develop comprehensive care plans for patients
- Coordinated transportation arrangements for patients requiring assistance getting to medical appointments
- Assisted patients in understanding their insurance coverage and resolving any billing or claims issues
- Developed individualized care plans based on patient needs, preferences, and goals
- Enhanced patient satisfaction by efficiently coordinating medical care and addressing individual needs.
Post Acute Care Coordinator
Munson Healthcare
12.2018 - 12.2021
- Partnered with the Case Manager, Social Worker, Nurse or other clinical associates to prioritize and implement post-acute placement in a SNF, rehab, sub-acute, assisted living facility or other venue as ordered
- Identified availability, completed and transmitted necessary forms to implement and complete the discharge and placement process.
- Initiating DME, Homecare and any/all post-op or discharge needs.
- Used electronic software to distribute post-acute placement requests to community and regional resources.
- Maintained monthly scheduling for 4 case managers including outside vendors
- Oversaw the hospital follow up appointments for up to 40 patients a day
- Assist with sending Appeals to multiple insurance carriers
- Managed patient complaints
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Medical Business Specialist
Infectious Disease and Foreign Travel Clinic
09.2015 - 04.2018
- Problem-solving and anticipating peak periods of patient traffic and/or call volume to plan workload accordingly.
- Documented upwards of 20 patient messages/requests in EHR and forwarded to the appropriate clinical staff/physician per day
- Managed recall, physician scheduling group inbox, message box, or any other special communication assignments as assigned
- Skilled at multi-line telephone
- Built training modules
- Served as support to other clerical staff, including training and problem-solving.
- Assigned specialized tasks, including reports, process/protocol development, or department-specific projects.
- Managed all medical records, outgoing and incoming, that ran through the office
- Successfully developed a medical records policy and process for ambulatory practices
- Successfully followed up on members complaints and concerns
Direct Support Professional
Summertree Residential Centers, INC
06.2013 - 09.2015
- Helped residents with daily living tasks such as personal appearance, meal preparation and housekeeping
- Attended plan of service meetings and doctor appointments as client advocate
- Ensured all clients' physical and mental needs are met
- Successfully completed CMH Medication and provider care training certificate
- Full clearance as a Med Passer, ensuring that medications are administered and documented as written
- Maintained a current knowledge of each individual's medication and plan of service
- Took care of 4-5 residents on a shift
Education
Bachelor's - Health Administration
Baker College of Cadillac
Cadillac, MI06.2020
Associate - Business Management
Baker College of Cadillac
Cadillac, MI06.2015
Skills
- Knowledge of clinical terminology
- CPT code proficiency
- Proficient in PowerChart
- Strong organizational abilities
- Proficient in Epic systems
- Healthcare administrative experience
- Insurance eligibility verification
- Skilled in Microsoft Office tools
- Five years of experience with electronic medical records
- Hands-on experience in healthcare environments
- Customer service expertise
- Skilled in Microsoft Outlook communication tools
- Meticulous attention to detail
- Proficient in typing
- Accurate data entry
- Effective time management
Certification
Driver's License
Timeline
Medical Care Coordinator
Priority Health
01.2022 - 02.2025
Post Acute Care Coordinator
Munson Healthcare
12.2018 - 12.2021
Medical Business Specialist
Infectious Disease and Foreign Travel Clinic
09.2015 - 04.2018
Direct Support Professional
Summertree Residential Centers, INC
06.2013 - 09.2015
Associate - Business Management
Baker College of Cadillac
Bachelor's - Health Administration
Baker College of Cadillac
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