CHRISTINA JACKSON
Concord,NC
Summary
Passionate and self-motivated individual with proven ability to cultivate and maintain robust client relationships. Able to deliver exceptional customer service by promptly addressing inquiries and resolving issues.
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
Priority Health
07.2024 - Current
- Update, enter, and review customer data using Facets.
- Analyze risk factors to recommend appropriate coverage levels.
- Assist with data entry and administrative support tasks to help meet team goals.
- Recognize out-of-tolerance items, inconsistencies between items, and data entry errors utilizing Onbase, Availity and Unity Client.
- Perform data entry tasks and verify that charts and graphs produce accurate representations of data inputs.
- Manage data entry of patient information and maintain updated records.
- Complete time-sensitive data entry requests.
Senior Intake Specialist
Cigna Healthcare
02.2023 - Current
- Provide accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills
- Coordinate resolutions for issues and appeal denied authorizations
- Meet performance goals and call center metrics in fast-paced performance setting
- Maintain accurate records of all referrals and follow-up activities
- Collaborate with internal departments such as billing, coding and utilization management teams, claims, provider and customer service
- Managed approximately 50 incoming calls. emails and faxes per day
Membership Enrollment Specialist III
Bright Healthcare
08.2021 - 12.2022
- Adhered strictly to privacy protocols when handling confidential information
- Provided superior customer service in responding to client inquiries regarding plan coverage details
- Collaborated with internal departments to ensure proper implementation of health benefit plans
- Actively participated in team meetings offering suggestions for process improvements
- Scheduled appointments and assisted with referrals, claims, appeals and grievances
- Knowledge of Open enrollment and Special enrollment qualifications
- Affordable care act, Medicare and Medicaid plans
Customer Coordinator/ Inside Sales
Arrow Exterminators
08.2017 - 03.2021
- Responded promptly to emergency calls related to pest infestation problems
- Developed preventative maintenance plans for clients in order to reduce the likelihood of future infestations
- Built relationships with customers by providing courteous service and timely follow-up
- Cold-called potential customers to build relationships and increase sales
- Assisted in the planning of company events such as conferences, seminars, workshops
- Proficient in using sales and reservation software
Education
Associate in Arts (A.A.) - Liberal Arts
Herkimer County Community College
Herkimer, NYSkills
- CRM
- Workday
- Microsoft Office
- Salesforce
- Call Volume and Quality Metrics
- Medical Terminology
- Medical Records
- Verint
- Genesys
- Availty
- QNXT
- Kronos
- Microsoft Teams
- Facets
- Unity Client
Timeline
Enrollment Specialist
Priority Health
07.2024 - Current
Senior Intake Specialist
Cigna Healthcare
02.2023 - Current
Membership Enrollment Specialist III
Bright Healthcare
08.2021 - 12.2022
Customer Coordinator/ Inside Sales
Arrow Exterminators
08.2017 - 03.2021
Associate in Arts (A.A.) - Liberal Arts
Herkimer County Community College
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