Amrita Dass
Chaguanas
Summary
Dynamic Customer Service Specialist with a proven track record at Priority Health, excelling in problem-solving and effective communication. Adept at multitasking and time management, I consistently enhance customer satisfaction by anticipating needs and delivering exceptional support. Committed to fostering collaboration and empowering team members for optimal performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Priority Health
, MI
04.2024 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
English Language Teaching Assistant
French National Department of Education
, France
10.2022 - 04.2023
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Mentored and tutored individual students needing additional help.
- Worked collaboratively to support student independence, empowerment, and learning.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Customer Salesclerk
Price Club Supermarket
07.2017 - 07.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Professional Certificate - Digital Marketing
School of Business And Computer Science
06-2024
BSc - Psychology
University of the West Indies
02.2024
CAPE Diploma - Business Studies (Management of Business, Economics, Entrepreneurship, Caribbean and Communication Studies)
Reno’s Educational Institute
06.2018
CSEC Diploma - Business Administration and Management
Lakshmi Girls’ Hindu College
06-2016
Skills
- Customer service
- Effective communication
- Adaptability and flexibility
- Punctuality and reliability
- Multitasking and organization
- Time management
- Problem solving
Certification
- Office Administration
- Event Management
- Microsoft Office
- Photography
Hobbies and Interests
- Travel
- Volunteering
- Event Planning
- Photography
References
- Ricardo Sankar, 750-0310
- Vivek Maharaj, 785-0999
- Shantal Deokie, 789-7232
- Sumarie Ramdeen-Lemo, 776-9034, Former Job Supervisor
Languages
- French, B1
- Spanish, A2
Languages
Spanish
Limited
French
Professional
Timeline
Customer Service Specialist
Priority Health
04.2024 - Current
English Language Teaching Assistant
French National Department of Education
10.2022 - 04.2023
Customer Salesclerk
Price Club Supermarket
07.2017 - 07.2019
Professional Certificate - Digital Marketing
School of Business And Computer Science
BSc - Psychology
University of the West Indies
CAPE Diploma - Business Studies (Management of Business, Economics, Entrepreneurship, Caribbean and Communication Studies)
Reno’s Educational Institute
CSEC Diploma - Business Administration and Management
Lakshmi Girls’ Hindu College
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