Johanna Ruiz
Baldwin Park,CA
Summary
At Chic-Fil-A, excelled in creating a welcoming atmosphere, mastering menu details, and enhancing guest satisfaction through attentive service. Demonstrated exceptional multitasking and organizational skills, alongside a positive demeanor, ensuring high service standards even under pressure. Proven team player, adept at using POS systems and handling complaints, significantly contributing to a seamless dining experience.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
07.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2022
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Attention to Detail
- Multitasking and Organization
- POS system use
- Menu Memorization
- Handling Complaints
- Collaboration and Teamwork
- Guest service
Languages
Spanish
Professional Working
Timeline
Front of House Employee
Chic-Fil-A
07.2022 - Current
High School Diploma -
Sierra Vista High School