Johanne Cook
Unadilla,NY
Summary
Dynamic professional with extensive experience in program management and regulatory compliance. Proven ability to lead teams and implement policies that enhance service delivery. Highly organized, with strong communication skills, and adept at using electronic health records. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Residential Home Coordinator
The Arc Otsego
Oneonta, NY
01.2025 - Current
- Ensure compliance with local laws and regulations related to residential homes.
- Supervise Home Managers of 4-12 bed OPWDD certified Individual Residential Alternative (IRA) in Otsego County
- Oversee daily operations of the IRA, including ensuring staffing patterns align with regulatory requirements and the needs of the individuals living in the IRA.
- Manage personnel issues including coaching/work plans, disciplinary action and termination.
Associate Director/Willowbrook CCO Liaison
LIFEPlan CCO NY
NY, NY
01.2023 - 11.2024
- Willowbrook CCO Liaison - Support Willowbrook Care Managers by ensuring adherence to the Permanent Injunction as well agency standard operating procedures and policy as applicable to members of the Willowbrook Class. Facilitate communication with OPWDD Regional and Statewide Willowbrook Liaisons.
- Associate Director for Care Management- direct a team of four Care Manager Supervisor's and twenty Care Manager's across 5 regions in the state.
- Ensure staff follow internal policy and procedure in order to meet the service needs of members receiving CCO services.
- Implement best practices to ensure performance benchmarks and agency expectations are met.
- Implemented policies to ensure compliance with regulatory standards and best practices.
- Developed team atmosphere to drive supportive and productive work environment.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Conducted meetings to lead discussions as subject matter expert on assigned projects.
- Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
Program Operations Coordinator
LIFEPlan CCO NY
Oneonta, NY
01.2021 - 01.2023
- Coordinated daily operations and logistics for efficient workflow management.
- Collaborated with departments to ensure alignment on operational goals and tasks.
- Trained new staff on company policies and operational protocols effectively.
- Managed communications between departments to ensure efficient operations.
- Supported Care Management teams by assisting to develop standard operating procedures that align with statewide policy and regulations and within the confines of EHR functionality.
- Worked collaboratively with IT and Compliance teams to develop and request enhancements in EHR functionality; ensuring enhancements focused on improving Care Management efficiency and workflow.
- Evaluated and improved existing operational systems and procedures.
Care Manager Program Specialist
LIFEPlan CCO NY
Oneonta, NY
01.2019 - 01.2021
- Supported a small caseload of individuals with IDD.
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive support.
- Trained new and existing Care Managers on Care Management program requirements, processes, policies, and procedures.
- Provided guidance and education to clients on health management and resources available.
- Managed documentation of client interactions to maintain accurate health records.
- Collaborated with community resources to enhance client access to services and support.
Medicaid Service Coordinator
The Arc Otsego
Oneonta, NY
11.2013 - 01.2019
- Support a caseload of 20-35 individuals with intellectual and developmental disabilities to access supports and services to meet their medical, social, and program needs.
- Monitored service delivery to ensure compliance with Medicaid guidelines.
- Developed individualized support strategies to enhance client well-being.
- Facilitated communication between clients, families, and service providers.
- Conducted comprehensive assessments to determine client needs and resources.
- Coordinated care plans for individuals with developmental disabilities and their families.
- Advocated for clients' rights and access to community resources.
- Maintained accurate documentation of client progress and services provided.
Individual Program Coordinator
The Arc Otsego
Oneonta, NY
10.2009 - 11.2013
- Supported residential management teams in the oversight and operation of 6-12 bed OPWDD-certified residential settings.
- Provided training and support to direct support professionals.
- Developed and implemented habilitative and behavioral support plans.
- Coordinated program activities to support individuals with developmental disabilities.
- Developed training materials for staff to enhance service delivery.
- Developed and implemented program activities according to established goals and objectives.
Education
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY05.2009
Skills
- Highly organized with attention to detail
- Strong verbal and written communication skills
- Experience using electronic health records
- Experience with Microsoft 365
- Experienced working remotely
- Excellent time management
- Program Management
- Program Development
- Presentation Skills
- Team Management
- Developmental Disabilities Experience
- Case Management
- Meeting Facilitation
- Regulatory compliance
- Staff supervision
- Care coordination
- Policy implementation
- Training development
- Quality assurance
- Team leadership
- Critical thinking
- Conflict resolution
Timeline
Residential Home Coordinator
The Arc Otsego
01.2025 - Current
Associate Director/Willowbrook CCO Liaison
LIFEPlan CCO NY
01.2023 - 11.2024
Program Operations Coordinator
LIFEPlan CCO NY
01.2021 - 01.2023
Care Manager Program Specialist
LIFEPlan CCO NY
01.2019 - 01.2021
Medicaid Service Coordinator
The Arc Otsego
11.2013 - 01.2019
Individual Program Coordinator
The Arc Otsego
10.2009 - 11.2013
Bachelor of Science - Psychology
SUNY Oneonta