Johanne Ramos
Norwalk,CA
Summary
Driven professional with a background in healthcare and customer service, notably at CareSource. Excelled in member health needs assessment and referrals into case management, enhancing member well-being and satisfaction. Demonstrated exceptional organizational skills and empathy, alongside a proficiency in documentation and high-volume call handling. Achieved significant improvements in service coordination and member education, leveraging critical thinking and community resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Health Assessor, Member Assessment
CareSource
Work From Home
12.2022 - Current
- Maintained accurate documentation on all members, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of members'' situations, identifying issues, goals, and necessary interventions.
- Educated members on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved member satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for members, resulting in improved overall well-being and self sufficiency.
- Managed emotional situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred members to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed approximately 30-40 calls a day.
Home Care Provider
In Home Supportive Services
Whittier, CA, CA
07.2020 - 12.2022
- Served as main assistant for patient and family
- Assisted patient and family with organization..
- Responsible for bill maintenance and timeliness of payments.
- Assisted in log books, journals and care plans to accurately document and report patient progress.
- Project coordination for various tasks such as meal and grocery prep.
- Document organization and interpretation.
- Provided transportation and appointments management.
- Developed rapport with family and medical staff to create safe and trusting environment for care.
- Assisted in coordinated daily medicine schedules and administration to help patient address symptoms and enhance quality of life.
Cashier
Grocery Outlet Bargain Market
La Habra, CA
08.2017 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Learned duties for various positions and provided backup at key times
Catering Specialist & Cashier
Dickeys BBQ Pit
Whittier, CA
04.2015 - 07.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained flexible work schedule to meet event needs.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Delivered catered food and supplies to facility for on-time set-up.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Managed daily marketing and would talk to 20 businesses daily.
Cashier
Target
Norwalk, CA
10.2015 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Managed over 50 customer calls daily.
Education
Medical Billing And Coding Certification - Medical Insurance Billing/Coding
Downey Adult School
Downey, CA05.2020
High School Diploma -
El Camino High School, Whittier CA
Whittier, CA06.2012
Skills
- Care Plan Management
- Performing Needs Assessments
- Operating Telephones
- High-Volume Environments
- Customer Relations
- Organizational Skills/Task Prioritization
- Computer Skills
- Case Documentation
- Conflict Resolution
- Community Resources
- Documentation proficiency
- Member Assessment
- Call Volume of 40 Calls A Day
- Member Health Needs Assessment
Certification
- CMC - Certified Medical Coder
Timeline
Member Health Assessor, Member Assessment
CareSource
12.2022 - Current
Home Care Provider
In Home Supportive Services
07.2020 - 12.2022
Cashier
Grocery Outlet Bargain Market
08.2017 - 08.2019
Cashier
Target
10.2015 - 01.2016
Catering Specialist & Cashier
Dickeys BBQ Pit
04.2015 - 07.2017
Medical Billing And Coding Certification - Medical Insurance Billing/Coding
Downey Adult School
High School Diploma -
El Camino High School, Whittier CA