Johanne Vasquez
Wilmington,DE
Summary
Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
5
5
years of professional experience
Work History
Bilingual Relationship Banker
M&T Bank
05.2021 - 06.2024
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Put together and executed loan documents.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Assistant Manager
Gap Kids
07.2019 - 04.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Evaluated performance of team members and provided consistent coaching to improve skills.
Skills
- Customer service-oriented
- Staff management
- Follow-up skills
- Cash Handling
- Relationship building and management
- Creative thinking
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Relationship Banker
M&T Bank
05.2021 - 06.2024
Assistant Manager
Gap Kids
07.2019 - 04.2021