Johanne Theosmy
Lowell,Massachusetts
Summary
Dedicated and detail-oriented Care Associate with proven experience in Google Data Analysis. Seeking to leverage my strong organizational skills, compassion for others, and proficiency in accurate data management to provide exceptional support to individuals in need. In the past have worked in the office as a Secretary. I have some customer service skills who have positive attitude, listening, problem solving, patience, clear communications, computer skills, and data analysis skills, calm and passionate to help people.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional and results-driven healthcare coordinator with substantial experience in pre-certification processes. Skilled in navigating complex insurance protocols, ensuring compliance, and maintaining accurate documentation. Strong focus on team collaboration, adaptability, and achieving targeted outcomes. Known for reliability, effective communication, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Recertification Coordinator
Business Assurance Intertek
Boxborough, MA
11.2023 - 10.2024
- Renewed certification contracted and quoted for the clients.
- Responsible for ensuring timely and accurate completion of certification and Surveillance Services functions.
- Updated and maintained customer database to reduce errors.
- Maintained excellent customer service by actively following up with internal and external parties/
- Maintained and schedules certification supporting data collection and analysis of certification processes review of audit report.
- Ensured confident client documentation compliance and conformity with established policies and procedures.
Direct Support
Seven Hills Foundation
Dracut, MA
01.2021 - 01.2023
- Managed people with intellectual or developmental disabilities.
- Performed personal care tasks.
- Ensured client safety and maintain a safe environment.
- Reported changes in client’s condition to supervisor
- Helped them with daily tasks.
Resident Care Assistant
Benchmark Senior Living
Billerica, MA
10.2019 - 06.2021
- Helped residents maintain neat, orderly, and comfortable rooms.
- Served meals to residents according to individual meal plans.
- Assisted residents with activities of daily living.
Secretary
Alliance Centre d’Informatique
Port-au-Prince, Haiti
08.2006 - 01.2015
- Compiled data from a variety of sources administrative requirements.
- Coordinated a variety of programs and activities for the purpose of ensuring availability of facilities.
- Provided information and facilitated communication among departments.
- Responded to inquiry from a wide variety of internal and external parties.
- Processed a variety of fiscal information such as incoming voices, purchase orders, special payment requests, student fees, refund requests, student database update, bank deposit.
Education
No Degree - Google Data Analytics
Google
07-2023
No Degree - Data Analysis in Healthcare
ELvtr
Chicago, IL03-2022
No Degree - Certified Medical Assistant
UMass Global
Boston, MA01-2023
Associate of Applied Science - Computer Science
Alliance
01-2006
High School Diploma -
Grand College Humanisme
Port-Au-Prince, Haiti07-2004
Skills
- Tableau
- Asana
- Microsoft
- Data Visualization
- Data Cleaning
- R Programming
- Problem Solving
- Data Presentation
Languages
Creole
French
English
Timeline
Recertification Coordinator
Business Assurance Intertek
11.2023 - 10.2024
Direct Support
Seven Hills Foundation
01.2021 - 01.2023
Resident Care Assistant
Benchmark Senior Living
10.2019 - 06.2021
Secretary
Alliance Centre d’Informatique
08.2006 - 01.2015
No Degree - Google Data Analytics
Google
No Degree - Data Analysis in Healthcare
ELvtr
No Degree - Certified Medical Assistant
UMass Global
Associate of Applied Science - Computer Science
Alliance
High School Diploma -
Grand College Humanisme