Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHANNER GUEVARRA

Las Vegas

Summary

Motivated and technically skilled professional transitioning into IT with hands-on experience in hardware, software troubleshooting, and customer support. Seeking a Help Desk Level 1 position to apply strong problem-solving skills and a growing foundation in cybersecurity and IT operations.

Overview

11
11
years of professional experience

Work History

Level 1 Helpdesk /IT Technician

TOMO DRUG TESTING
LAS VEGAS
07.2020 - Current
  • Provide Level 1 helpdesk support for on-site and remote employees, including troubleshooting hardware, software, and basic network issues.
  • Assist users with password resets, account lockouts, and email configuration (e.g., Outlook, Gmail).
  • Maintain and configure desktops, laptops, and printers, ensuring minimal downtime.
  • Log and escalate unresolved issues to higher-level IT support as needed.
  • Organize office operations and update/enforce standard operating procedures (SOP).
  • Manage correspondence and technical documentation.
  • Design and maintain file share systems and local backup solutions.
  • Approve supply requisitions and ensure timely procurement of IT resources.
  • Assign and monitor clerical and technical tasks of direct reports.

Food Runner / Busser

Kabuki Japanese Cuisine-sushi & Hibachi
LAS VEGAS
01.2019 - 07.2020
  • Acted as liaison between kitchen and front-of-house staff to ensure fast, accurate service.
  • Maintained composure under pressure and delivered high-level customer service.

Manager /Director of Sales and Marketing

STAR EXPRESS CARGO
las vegas
06.2014 - 04.2019
  • Coordinated scheduling and operations for international logistics.
  • Managed customer relations and promoted service offerings to new clients.
  • Supervised shipment handling and client communication.

Education

High School Diploma -

Bonita Vista
San Diego, CA
05-2007

Certifications

Skills

  • Windows OS troubleshooting (10/11)
  • Desktop, printer, and network hardware support
  • Microsoft 365 & Google Workspace support
  • Remote desktop tools (TeamViewer, AnyDesk – familiar)
  • Password resets, account setup, and user support
  • Excellent communication and customer service
  • Bilingual: English and Tagalog

Timeline

Level 1 Helpdesk /IT Technician

TOMO DRUG TESTING
07.2020 - Current

Food Runner / Busser

Kabuki Japanese Cuisine-sushi & Hibachi
01.2019 - 07.2020

Manager /Director of Sales and Marketing

STAR EXPRESS CARGO
06.2014 - 04.2019

High School Diploma -

Bonita Vista

Certifications

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