Johannes Mahele
Sherman Oaks,CA
Summary
Dynamic professional with extensive experience as an Ambassador for the South African Government, excelling in diplomatic negotiation and cross-cultural collaboration. Proven track record in enhancing brand awareness and fostering community engagement, while mentoring teams to achieve organizational goals. Multilingual proficiency and strong public speaking skills drive impactful international relations and revenue generation.
Professional representative with strong background in public relations and diplomacy. Adept at building and nurturing strategic partnerships to promote organizational initiatives. Known for collaborative teamwork and delivering consistent results, showcasing excellent interpersonal and negotiation skills.
Experienced with diplomatic representation and advocacy. Utilizes advanced communication techniques to build and sustain relationships. Track record of leveraging interpersonal skills to achieve organizational goals.
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Astute Ambassador possessing excellent communication, negotiation and diplomatic skills. Proven track record of successfully representing and promoting interests in different forums. Skilled in developing and strengthening relationships with key stakeholders.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
AMBASSADOR/DIPLOMAT
South African Govenment
04.2016 - 02.2022
- Fostered community engagement through outreach initiatives and event coordination.
- Developed and executed promotional strategies to enhance brand awareness and loyalty.
- Collaborated with cross-functional teams to ensure consistent messaging and brand alignment.
- Trained and mentored new ambassadors on best practices and organizational values.
- Established partnerships with local organizations, expanding network influence and engagement opportunities.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Created educational programs for local youth, providing valuable career and life skills.
- Improved embassy efficiency, implementing new administrative systems and protocols.
- Enhanced national presence on global stage, representing country at high-level international forums.
- Improved international aid effectiveness, overseeing distribution of aid in crisis regions.
- Enhanced diplomatic relations by organizing and leading international delegations.
- Negotiated favorable treaties to strengthen national security with strategic diplomacy.
- Elevated cultural exchange, initiating and managing multiple international art and education programs.
- Fostered environmental sustainability, leading initiatives for climate change mitigation in diplomatic engagements.
- Expanded economic diplomacy, engaging with business leaders to explore new trade opportunities.
- Enhanced national cultural heritage appreciation, organizing significant cultural events abroad.
- Optimized embassy operations, introducing cost-saving measures without compromising service quality.
- Mitigated conflicts, engaging in delicate negotiations to protect national interests.
- Advanced human rights initiatives, collaborating with international organizations to promote global standards.
- Boosted international trade, facilitating economic agreements between countries.
- Developed comprehensive training programs for diplomatic staff to improve service delivery.
- Strengthened bilateral relations with task-specific outreach initiatives.
- Strengthened cooperation in scientific research, establishing partnerships with international research institutions.
- Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Coordinated diplomatic efforts to strengthen bilateral relations and enhance international cooperation.
- Led negotiations on key international agreements, ensuring alignment with national priorities.
- Managed crisis response operations, providing timely solutions in high-pressure environments.
- Analyzed geopolitical trends and provided actionable insights to senior leadership for decision-making.
- Mentored junior officers, fostering professional development and enhancing team capabilities.
Founder/CEO
MaheleAfrica LLC & Mahele Africa Premium Coffee
07.2009 - 03.2016
- Developed and executed strategic business plans to drive growth and market presence.
- Established partnerships with local businesses to enhance service offerings and customer reach.
- Led cross-functional teams to implement operational improvements and streamline processes.
- Conducted market analysis to identify trends, opportunities, and competitive positioning.
- Oversaw financial management, budgeting, and resource allocation for sustainable operations.
- Mentored emerging leaders within the organization to foster talent development and engagement.
- Implemented technology solutions that increased efficiency in project execution and communication.
- Advocated for community engagement initiatives to strengthen brand reputation and social impact.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Created organization's mission and vision statements for use by employees.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Secured significant venture capital funding to fuel expansion, presenting compelling business cases to investors.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
- Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.
- Streamlined operations, implementing efficient workflow processes that cut down on project completion times.
- Expanded company's footprint internationally by identifying and capitalizing on emerging market opportunities.
- Enhanced customer experience with introduction of user-friendly online platform.
- Negotiated partnerships with suppliers to reduce costs, enhancing profitability with strategic sourcing.
- Achieved sustainability goals, implementing eco-friendly practices that also reduced operating costs.
- Drove revenue growth with targeted sales initiatives, understanding and leveraging market trends effectively.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Led company through successful rebranding effort, refreshing brand image to appeal to broader audience.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws.
- Pioneered adoption of remote work policies, ensuring business continuity during challenging times.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
- Solidified company's competitive position, conducting comprehensive market analysis and adjusting strategies accordingly.
- Fostered culture of innovation, leading to development of groundbreaking products that captured new market segments.
- Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Improved operational efficiency, adopting new technologies that automated routine tasks.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw divisional marketing, advertising and new product development.
- Formulated and executed strategic initiatives to improve product offerings.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Cultivated company-wide culture of innovation and collaboration.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Directed technological improvements, reducing waste and business bottlenecks.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Devised and presented business plans and forecasts to board of directors.
- Developed and executed strategic initiatives to drive organizational growth and market expansion.
- Led cross-functional teams to enhance operational efficiency and streamline processes across departments.
- Cultivated partnerships with key stakeholders to strengthen community engagement and support business objectives.
- Analyzed market trends to inform product development and align offerings with customer needs.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement efforts.
- Oversaw financial planning, budgeting, and resource allocation to ensure sustainable growth strategies.
- Mentored senior leadership team to enhance decision-making capabilities and foster a culture of innovation.
- Spearheaded corporate social responsibility initiatives to promote sustainability and community involvement.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Training Specialist
Toyota Moscow
02.2009 - 08.2009
- Developed and implemented training programs to enhance employee skills and knowledge.
- Collaborated with cross-functional teams to identify training needs and prioritize initiatives.
- Evaluated training effectiveness through feedback and performance metrics to ensure continuous improvement.
- Facilitated workshops and seminars that promoted best practices in quality management and operational efficiency.
- Mentored junior trainers, fostering a culture of knowledge sharing and professional growth within the team.
- Designed e-learning modules utilizing advanced instructional design techniques to engage diverse learning styles.
- Streamlined onboarding processes, reducing time-to-competence for new employees significantly.
- Conducted regular assessments of training materials, ensuring alignment with company standards and industry trends.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Developed lesson plans, instructional materials and written practice tests for TAKUMI Masters and Dealership development training courses.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed lesson plans, instructional materials and written practice tests for development and production line of 2ZZ,4ZZ and 4AFE training courses.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Trained and mentored 11000 new personnel hired to fulfill various roles across all Russia,China,Brazil Toyota operations.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Prepared videos for online and remote instruction.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Documented participation and evaluated learning for each participant.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered web-based, self-directed learning materials.
Master Tech
Osaka Toyota
01.2008 - 01.2009
- Diagnosed and repaired complex vehicle issues using advanced diagnostic tools.
- Led team in implementing efficient repair processes, reducing turnaround times.
- Trained junior technicians on best practices for vehicle maintenance and safety protocols.
- Streamlined workflow by optimizing parts inventory management and ordering procedures.
- Conducted thorough inspections to ensure compliance with manufacturer standards and safety regulations.
- Collaborated with service advisors to enhance customer communication regarding repairs and services needed.
- Developed training materials to improve technician skills and knowledge across the service department.
- Maintained high levels of customer satisfaction through effective problem resolution and follow-up services.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Maintained accurate records of time and materials required to perform repairs and service.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Performed emissions tests according to standard procedures.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
BA Journeyman Mechanic
Vaal Toyota
01.2004 - 11.2007
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle systems.
- Collaborated with team members to streamline repair workflows and improve efficiency.
- Trained junior mechanics on proper repair techniques and safety protocols.
- Implemented quality control measures to enhance service accuracy and reliability.
- Managed parts inventory, ensuring availability of necessary components for repairs.
- Conducted thorough inspections to identify potential safety hazards in vehicles.
- Developed standard operating procedures for complex repair tasks, improving consistency across the team.
- Enhanced vehicle performance by conducting thorough diagnostics and implementing appropriate repairs.
- Ensured customer loyalty with consistent quality workmanship and attention to detail in all repair jobs completed.
- Performed complex repairs on various vehicles, ensuring optimal functionality and longevity.
- Maximized vehicle lifespan for clients by performing preventative maintenance checks during routine servicing appointments.
- Supported team productivity, assisting colleagues with challenging tasks when needed, fostering a collaborative work environment.
- Stayed up-to-date on industry advancements through continuous education courses, applying newly acquired knowledge to enhance the quality of service provided to customers.
- Improved overall shop efficiency, managing time effectively while multitasking between multiple high-priority projects.
- Minimized repeat visits for unresolved issues, meticulously identifying root causes of problems during initial assessments.
- Contributed to a high standard of workmanship within the team, consistently performing tasks with precision and care.
- Executed comprehensive inspection of vehicles prior any services being conducted, accurately identifying any necessary repairs or maintenance.
- Reduced vehicle downtime for clients by prioritizing urgent repairs and working efficiently under pressure.
- Achieved positive feedback from clients due to exceptional communication skills that kept them informed throughout the entire repair process.
- Increased customer satisfaction through timely completion of maintenance tasks and excellent communication skills.
- Maintained a safe work environment by adhering to stringent safety regulations and protocols.
- Assisted in training new mechanics, sharing expertise in troubleshooting techniques and industry best practices.
- Contributed to increased shop revenue by accurately diagnosing issues and recommending necessary services.
- Collaborated closely with service advisors to ensure accurate estimates were provided to customers based on their specific repair needs.
- Elevated customer trust levels by providing transparent explanations of required repairs and associated costs before commencing work.
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Maintained cleanliness, safety and efficiency of garage.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Delegated jobs to subordinates and monitored quality of work.
Apprentice Mechanic
Vaal Toyota
02.1998 - 12.2003
- Performed routine vehicle inspections to identify maintenance needs and ensure safety compliance.
- Assisted in diagnosing mechanical issues using diagnostic tools and equipment.
- Supported experienced mechanics in repairing and servicing various vehicle models.
- Maintained cleanliness and organization of workshop tools and equipment for efficient workflow.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Implemented best practices for vehicle maintenance, improving overall service efficiency.
Education
Associate of Arts - International Business Management
Samarah State University
Samarah Russia01-2016
Associate of Arts - Mechanical
JMC Technical Collage
Bloemfontein South Africa09-2011
Associate of Arts - Business Administration And Management
North West University
Vanderbijlpark South Africa03-2011
GED -
Sedibeng Collage
Vereeninging South Africa01-1995
High School Diploma -
Rebatla Thuto Secondary
Kopppies South Africa01-1993
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Multilingual proficiency
- Cross-cultural collaboration
- Diplomatic negotiation
- Revenue generation
- Protocol adherence
- International relations
- Brand imaging
- Influencer partnerships
- Problem-solving
- Public speaking
Languages
English
Full Professional
Xhosa
Full Professional
Afrikaans
Full Professional
ZULU
Native or Bilingual
SOTHO
Native or Bilingual
SWAZI
Full Professional
NDEBELE
Full Professional
PEDI
Full Professional
VENDA
Full Professional
SHANGANE
Full Professional
SETSWANA
Full Professional
Timeline
AMBASSADOR/DIPLOMAT
South African Govenment
04.2016 - 02.2022
Founder/CEO
MaheleAfrica LLC & Mahele Africa Premium Coffee
07.2009 - 03.2016
Training Specialist
Toyota Moscow
02.2009 - 08.2009
Master Tech
Osaka Toyota
01.2008 - 01.2009
BA Journeyman Mechanic
Vaal Toyota
01.2004 - 11.2007
Apprentice Mechanic
Vaal Toyota
02.1998 - 12.2003
Associate of Arts - International Business Management
Samarah State University
Associate of Arts - Mechanical
JMC Technical Collage
Associate of Arts - Business Administration And Management
North West University
GED -
Sedibeng Collage
High School Diploma -
Rebatla Thuto Secondary