Johann Marcus Lagman
Monterey,CA
Summary
Dynamic Retail Sales Associate with hands-on experience at Gap, known for connecting with customers and delivering results. Skilled in handling cash, solving problems, and crushing monthly sales goals through teamwork and outstanding service. I focus on creating great shopping experiences and building loyal relationships by staying flexible and committed to doing my best. I bring a positive, approachable attitude to every interaction, along with strong people skills. With expertise in product merchandising and point-of-sale systems, I have a talent for identifying what customers need and offering tailored suggestions. Passionate about driving sales and ensuring every customer leaves happy.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Gap
05.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Associate of Applied Science - Industrial Engineering
Monterey Peninsula College
Monterey, CA05-2026
High School Diploma -
Monterey High School
Monterey, CA05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Store opening and closing
- Time management
- Flexible schedule
- Cash register operation
- Customer assistance
- Customer engagement
Languages
Tagalog
Native or Bilingual
Interests
- Surfing
- Coding and Programming
Timeline
Retail Sales Associate
Gap
05.2022 - Current
Associate of Applied Science - Industrial Engineering
Monterey Peninsula College
High School Diploma -
Monterey High School
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