Johanny Abreu

• Assisted ophthalmologist with patient exams and procedures including visual acuity, refraction, retinal imaging, ocular mobility, and tonometry to ensure accurate diagnoses and treatment plans.
• Take medical history and record relevant information
• Operate ophthalmic testing equipment
• Preparing and maintaining ophthalmic equipment
• Managed clerical duties including scheduling appointments, verifying insurance coverage, and ordering contact lenses and glasses to streamline office operations.

Provided patient support at Hudson River Eye Care during appointments, enhancing patient experience and satisfaction.

• Manage patient appointments, including scheduling, cancellation, and rescheduling, optimizing providers' availability.
• Scheduled office appointments, verified insurance information, and submitted insurance claims to corresponding health insurance providers.
• Managed a high volume of incoming calls while providing exceptional customer service to clients and visitors.
• Provided exemplary customer service by addressing patient inquiry and resolving issues promptly.
• Collaborated with staff to streamline patient flow and optimize daily service delivery.
• Ensured accurate collection and verification of demographics, insurance and billing information.
• Maintained patient confidentiality in accordance with HIPAA Compliance.
• Ensured accurate coding of insurance claims to facilitate processing.
• Submitted orders for all medical and nonmedical supplies

• Provided clerical support of census operations, coordinating appointments, shipments, mailers, materials distribution, faxing, and printing.
• Managed data entry, revision, sorting, and retrieval using office automation software, including databases and spreadsheets.
• Performed a variety of clerical functions including office processing operations, recruiting, and administrative work.
• Coordinated special projects for field team by providing supporting documents and supplies.
• Handled inquiries and provided customer support by forwarding calls.
• Quickly learned census system operations in order to provide support to the field team.
• Completed tasks efficiently in a fast-paced environment. in an efficient and timely manner.

• Overhaul business operations by handling credit and cash transactions, surpassing revenue goals, and earning consistent growth of up to 15% annually.
• Mobilize 10 employees and prepare them to thrive in their capacities through comprehensive training and ongoing mentorship.
• Earned a promotion to Partner of a franchise location due to dedication to excellence and advanced industry acumen.
• Enhanced customer satisfaction and retention by de-escalating issues and delivering effective solutions; prioritized customer needs and ensured timely order fulfillment.
• Generated over $1,500 daily while accurately tracking cash drawers, balancing at shifts' end, and maintaining precise financial records.
• Facilitated communication across eight stores to ensure timely delivery of completed orders.

• Assisted customers with sales transaction accurately and efficiently, including cash, debit and credit cards.
• Cultivated positive customer relationships by greeting and addressing inquiries promptly.
• Worked as part of a team to provide excellent customer service and ensure customers satisfaction.
• Balanced cash register for four employees, ensuring accuracy and accountability at shift end.
• Monitored merchandise sales and restocked items to maintain optimal inventory levels.
• Monitored stock levels and ordered supplies to ensure availability.

• Led preparation and execution of research projects by obtaining patient consent, conducting questionnaires, and extracting measurable data, leveraging in-depth knowledge of relevant topics.
• Assisted in various research projects by obtaining patient consents in pain management, head trauma, carbon monoxide inhalation, and hemoglobin studies.
• Operated proficiently under the direct supervision of physicians and repeatedly exceeded set expectations and goals.
• Integrated use of innovative technology such as Pronto 7, HemoCue, and Microsoft Office Suite for generating reports.
• Streamlined communication and acted as a translator for Spanish-speaking colleagues as a bilingual team leader.
• Completed diverse administrative tasks and organized documentation to enhance project efficiency.

• Assisted senior residency program coordinator in organizing intern selection process, facilitating efficient recruitment.
• Prepared and organized information for statistical purposes, ensuring accurate and timely database entry for easy access by authorized parties.
• Supported administrative team in daily office tasks, contributing to smooth operations of emergency medicine department.
• Drove internal operations and fulfilled daily responsibilities with notable efficiency to achieve objectives.
• Ensured compliance with established policies to support organizational integrity. and best practices as a highly compliant professional.

• quality control
• customer service
• managment