Johanny Tapia

Work History

Whole Foods Market, Upper West Side Location

New York , NY

2022.04 - Current

Responsible for all aspects of daily operations including profitability, expense control, buying, shrink, merchandising, labor, regulatory compliance, and special projects as assigned.
Accountable for Team Member hiring, development, corrective actions, and separations.
Managed Kronos schedule for 42 team members with focus on effective coverage for overnight, opening, mid and closing shifts.
Builds a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
Ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members always.
Always strive to support WFM core values and goals, promote national, regional, and store programs and initiatives.
Ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department by company guide and city requirement.
Implemented creative merchandising techniques to highlight seasonal items and increase sales while sustaining exceptional level of knowledge / awareness of relevant competitors and industry trends.
Optimized staffing levels by creating effective schedules that balanced business needs with employee preferences and availability .
Evaluated team performance regularly, providing constructive feedback for continued growth and development.
Built customer loyalty and retention by delivering excellent shopping experiences.

Whole Foods Market Upper West Side Location

New York , NY

2020.02 - 2022.04

Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned.
Train new hires and mentor and maintain floor standards and merchandising maintain awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs.
Maintained a clean and organized produce department, ensuring compliance with health and safety regulations.
Demonstrated strong attention to detail when inspecting incoming shipments for quality control purposes, ensuring only the freshest produce reached store shelves.
Participated in regular training sessions to stay current on industry best practices, new products, and food safety guidelines.
Worked closely with management to ensure adherence to company policies and procedures, maintaining a professional and positive atmosphere within the produce department.

Whole Foods Market Upper West Side Location

, New York , NY

2018.10 - 2020.02

Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.

Whole Foods Market, Bowery Location

New York , NY

2015.02 - 2018.10

Provides support as a member of the Produce team to include receiving and preparing products, maintaining the Produce floor and displays, and selling product in support of WFM standards
Performs all functions related to breaking down deliveries and stocking shelves Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor provides excellent customer service, addresses need of customers in a timely and effective manner and models suggestive selling techniques, answers phones and pages promptly and courteously.
Enhanced customer satisfaction by providing exceptional service and product knowledge.
Increased accuracy of inventory records by conducting thorough audits at regular intervals.
Maximized product shelf life through vigilant rotation practices based on expiration dates or visual quality cues.

Express Parcel Service International

Bonao

2008.01 - 2014.11

Assist owner in all business operations including but not limited staff hiring, training and payroll
Maintain high levels of confidentiality while creating files, reports, records and handing business and personal accounts
Foster a positive work environment by consistently treating all employees and customers with respect and professionalism
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly and in a timely manner.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.