Johan Sebastian Cortes
Chicago,USA
Summary
A highly dedicated Social Worker and Leader fluent in both English and Spanish with an extensive experience in case management and operations field for 14 years with the ability to supervise daily operations organization, build trust and rapport with clients from diverse cultures while maintaining a respectful and close bond with parties involved in the process.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security
Favorite Staffing
Chicago, IL
12.2023 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
Operations Project Manager
XSELL TECHNOLOGIES
Chicago, IL
02.2020 - 12.2023
- Lead a team and work cross functionally with multiple teams to improve existing product usability & productivity by driving new strategies to reach client goals and measurements.
- Facilitate executive business reviews quarterly to analyze performance, goals, progress and opportunities to reduce attrition from 16.5% to 7.95% YoY.
- Developed trusted/strategic relationships with client to establish critical KPI goals that impact their business with a 137% conversion increase YoY.
- Collaborate with Product Owners, Product Managers, and Business Stakeholders to supervise all phases of the project life cycle including initiation, planning, execution, monitoring and controlling and closure.
Social Work Case Manager
ICBF - A Un Nuevo Amanecer
Pereira, Colombia
03.2015 - 12.2019
- Evaluate and coordinate client’s guidance program during intakes.
- Develop client’s performance facilitating educational programs, job opportunities and medical care based on available resources.
- Monitor clients conduct, medical treatments and educational progress to review them weekly and monthly with the Colombian Ministry of Education and City.
- Maintained detailed records of client interactions and case management activities.
- Assisted in developing long-term recovery plans for individuals suffering from addiction issues.
Operations Account Manager
ACCEDO COLOMBIA S.A.S
Bucaramanga, Colombia
03.2010 - 12.2014
- Provide supervision of staff, hiring/termination procedures, scheduling, orientation, payroll, staff meetings, security and training.
- Implemented new strategies for recruitment process, security programs, staff training process, incentive programs and career development initiatives to identify high performance.
- Established operational procedures for staff to follow in order to optimize efficiency and productivity.
- Monitored daily operations to identify areas of improvement and implemented corrective actions when necessary.
Education
Bachelor of Science - Cyber Security
UTP
01-2011
Graduated High School -
Ashbrook High School
01-2007
Skills
- Staff Management
- Strategic Account Planning
- Safety Protocols and Conflict Deescalation
- Effective Customer Communication
- Skilled Multi-Tasker
- Computer and Microsoft Office Skills
- Interpersonal Skills
- Verbal And Written Communication
Other Studies
- Cybersecurity attach and Defense Fundamentals - 2022
- Sales & Marketing Projections - 2019
- Java Programming and Software Engineering Fundamentals - 2018
- Security Supervision & Management - 2018
- Project Management Professional - 2017
- Adult Learning Knowledge - 2016
- Knowledge on Coaching and Feedback Tactics - 2015
- Advanced Leadership Training - 2015
- Trainer Certification - 2014
- Advanced Team Building - 2014
- Microsoft Office Course - 2011
Personal Information
- Place of Birth: New Jersey
- Date of Birth: 04/03/1991
- Marital Status: Married
References
- Alex Perry, Sr. Director of Ontology - US, +1 (224) 587-0722
- Maria Montoya, Regional Director ICBF - Colombia, +57 (320) 666-0106
- Justyna Zamecka, Site Director Accedo - Colombia, +57 (318) 358-8509
- Dario Almeciga, Workforce Manager Accedo - Colombia, +57 (321) 510-9235
Certification
- Adult Learning Knowledge
- Active Shooter
- Relias Sexual Harassment
- Anti Harassment and Grievance Employee Education
- Professionalism in the Workplace
- Project Management Professional
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Security
Favorite Staffing
12.2023 - Current
Operations Project Manager
XSELL TECHNOLOGIES
02.2020 - 12.2023
Social Work Case Manager
ICBF - A Un Nuevo Amanecer
03.2015 - 12.2019
Operations Account Manager
ACCEDO COLOMBIA S.A.S
03.2010 - 12.2014
Bachelor of Science - Cyber Security
UTP
Graduated High School -
Ashbrook High School
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