Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Johany Gutierrez

Dearborn

Summary

Skilled in team leadership and employee performance evaluations, with a focus on enhancing team dynamics and productivity. Aimed at leveraging extensive experience in retail operations and customer relations to contribute effectively as an Assistant Manager. Proven ability to adapt to changing environments while ensuring compliance with safety protocols and company policies. Committed to fostering a collaborative work environment that prioritizes both employee development and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

AyM group
09.2023 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Dishwasher

Tubby's
02.2023 - 09.2023
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.

Construction Helper

G construction
06.2022 - 09.2023
  • Organized tools and supplies to ensure easy access during projects.
  • Installed doors, windows and flooring systems according to plan specifications.
  • Set up scaffolding and ladders for workers at elevated sites.
  • Operated power tools such as saws, drills, grinders, nail guns.
  • Performed minor repairs on equipment when needed.
  • Transported heavy equipment between job sites as needed.
  • Ensured compliance with OSHA safety regulations at all times.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Maintained inventory of construction supplies, ordering more as needed.

Education

Some College (No Degree) - 1 Year

Schoolcraft College
Livonia, MI

High School Diploma -

Wayne memorial
Livonia, MI

Skills

  • Inventory management
  • Customer service
  • Conflict resolution
  • Team leadership
  • Team building
  • Adaptability and flexibility
  • Budget assistance
  • Business administration
  • Employee performance evaluations
  • Policy administration
  • Customer relations
  • Staff training and development
  • Marketing tactics
  • Retail operations
  • Closing oversight
  • Team management
  • Team motivation
  • Multitasking and organization
  • Money handling
  • Problem-solving
  • Google drive
  • bilingual
  • Microsoft and Outlook
  • Team player

Certification

  • I won three times as the best sculptor in my ceramics class
  • Compliment as a best cadet of my Fire Faither class

Languages

Spanish
Native/ Bilingual

References

Old supervisor / Gerardo Gomez

Call: (313)475-3030


Coworker / Jack

Call: (313)466-8094


District Manager / Suzie Skalaf

Call: (201)713-7799



Timeline

Assistant Manager

AyM group
09.2023 - Current

Dishwasher

Tubby's
02.2023 - 09.2023

Construction Helper

G construction
06.2022 - 09.2023

High School Diploma -

Wayne memorial

Some College (No Degree) - 1 Year

Schoolcraft College

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Johany Gutierrez