Joharali Bhikha
Cumberland,RI
Summary
Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 7 years of sales expertise coupled with dedication to exceeding company-defined sales goals. Hardworking Regional Sales Manager with 5 years of experience in B2C industry. Known for coordinating teams effectively to meet sales objectives. Highly personable and diplomatic communicator. Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Guides departmental staff members to reach sales goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Graphic Designer, Sales Associate, Team Leader
Mr. Biren Dudhat
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Graphic Designer, Customer Representative
Mr Abhishek Kedia
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Customer Service Representative, Sales on Call
Mr. Mudassar Pathan
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager,
Mr. Sohel Dugla
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Associate
Mr. Jigish Rawal
01.2021 - 03.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Senior Associate
Mr. Vipul Paghdaal
04.2017 - 12.2021
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
Education
Bachelor of Arts - Fine Arts
Access Computer Assosiat
India06.2006
High School Diploma -
GVD Public High School
India04.2005
Skills
- Graphic Design
- Logo design
- Social Media Design
- Logo creation
- Image Editing
- Print design
- Adobe Creative Suite
- Digital design
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Project Management
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Persuasive Sales
- B2B sales master
- Time Management
- Listening Skills
Certification
- Salesforce Administrator Credential – Salesforce.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Full Professional
Panjabi
Limited Working
Interests
- Community Cleanup
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Gardening
- Volunteering
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
Timeline
Store Manager,
Mr. Sohel Dugla
05.2023 - Current
Senior Associate
Mr. Jigish Rawal
01.2021 - 03.2023
Senior Associate
Mr. Vipul Paghdaal
04.2017 - 12.2021
Graphic Designer, Sales Associate, Team Leader
Mr. Biren Dudhat
Graphic Designer, Customer Representative
Mr Abhishek Kedia
Customer Service Representative, Sales on Call
Mr. Mudassar Pathan
Bachelor of Arts - Fine Arts
Access Computer Assosiat
High School Diploma -
GVD Public High School
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