Johari Crittenden
University Place,WA
Summary
Certified healthcare professional equipped with comprehensive skills in venipuncture, specimen collection, and patient interaction. Proven track record in collaborating effectively with medical teams to ensure accurate and timely diagnostics. Strong adaptability to changing clinical environments and focused on delivering exceptional patient care. Reliable, precise, and ready to contribute to achieving healthcare goals.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Reliance Phlebotomy
03.2024 - Current
- Assisted in patient preparation for blood collection procedures.
- Maintained cleanliness and organization of phlebotomy workspace.
- Followed safety protocols to ensure compliance with health regulations.
- Participated in training sessions to learn venipuncture techniques.
- Supported laboratory staff by preparing specimens for analysis.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Implemented quality control measures to maintain high standards in blood collection practices.
Phlebotomy Technician Extern
Bates College
01.2024 - 04.2024
- Collected blood samples efficiently while adhering to safety protocols and infection control measures.
- Assisted in patient preparation and explained procedures to ensure comfort and compliance.
- Maintained accurate records of blood draws and patient information in electronic health systems.
- Collaborated with healthcare professionals to streamline sample processing workflows.
- Engaged in continuous learning about phlebotomy advancements and industry standards.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Managed inventory of phlebotomy supplies, maintaining adequate stock levels to support daily operations without interruption.
Auto Claims Adjuster
CSAA
06.2023 - 12.2025
- Evaluated auto claims to determine coverage and settlement amounts.
- Communicated with clients to gather necessary information for claim processing.
- Collaborated with repair shops to assess vehicle damages and required repairs.
- Managed documentation and ensured compliance with company policies and regulations.
- Provided guidance on claim procedures to clients, enhancing customer satisfaction.
- Coordinated with underwriters for complex claims requiring additional investigation.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Workers' Compensation Claims Adjuster
Sedgwick Claims Management
01.2021 - 06.2025
- Evaluated and processed workers' compensation claims, ensuring compliance with regulations.
- Collaborated with medical professionals to assess treatment plans and claim validity.
- Communicated claim status updates to injured workers, fostering transparency throughout the process.
- Investigated claims for potential fraud, implementing measures to mitigate risk exposure.
- Coordinated with legal teams on complex cases, providing necessary documentation and insights.
- Analyzed loss data to identify trends, contributing to improved claims management strategies.
Auto Claims Adjuster
GEICO
08.2017 - 05.2021
- Analyzed claims data to identify trends and improve processing efficiency.
- Utilized claims management software to track progress and maintain accurate records.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Accelerated claims review process, ensuring timely payments and customer support.
Education
Associate of Science -
Tacoma Community College
Tacoma, WA03.2024
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Patient support
- Data entry
- Recording data
- Claims processing
- Data analysis
- Attention to detail focus
- Conflict resolution techniques
- Process improvement strategies
Timeline
Phlebotomist
Reliance Phlebotomy
03.2024 - Current
Phlebotomy Technician Extern
Bates College
01.2024 - 04.2024
Auto Claims Adjuster
CSAA
06.2023 - 12.2025
Workers' Compensation Claims Adjuster
Sedgwick Claims Management
01.2021 - 06.2025
Auto Claims Adjuster
GEICO
08.2017 - 05.2021
Associate of Science -
Tacoma Community College
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