Johari Crittenden
Bloodworks Northwest
12
years of professional experience
1
Certification
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Lab Assistant
4 Months- Conducted routine laboratory tests to ensure compliance with safety and quality standards.
- Assisted in sample preparation and processing for blood donation testing procedures.
- Collaborated with team members to streamline workflows, enhancing overall lab efficiency.
- Screen and take vital signs of potential donors/patients and evaluate their eligibility following Bloodworks' policies/procedures.
- Answer donor questions to ensure they are giving informed consent to donation and blood testing.
- Perform donor identification, properly label blood components for venipunctures for whole blood, and test tubes.
- Perform whole blood collection procedures on donors.
- Monitor/care for donors with adverse reactions to the donation process.
- Seal blood units and prepare blood component shipment
- Follow universal precautions and biohazard safety standards for handling blood.
- Properly document and perform quality controls to uphold Bloodwork's and FDA standards to maintain the safety of blood supply.
Blood Collection Specialist
10 Months- Conducted blood collections using aseptic techniques to ensure donor safety and comfort.
- Educated donors on procedures, eligibility criteria, and post-donation care to enhance overall experience.
- Maintained accurate records of donation data using electronic health systems for compliance and reporting purposes.
- Collaborated with medical staff to assess donor eligibility based on health history and vital signs.
- Maintained patient confidentiality through strict adherence to HIPAA regulations during all aspects of the blood collection process.
- Streamlined record-keeping processes by maintaining organized and up-to-date patient information files.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Verified proper storage and transportation of specimens to laboratories.
Auto Claims Advisor
3 Years 2 Months- Reviewed and processed auto claims, ensuring compliance with company policies and industry regulations.
- Collaborated with repair shops to assess vehicle damages and determine appropriate claim settlements.
- Negotiation with Lawyers, venders, body shops, and claimants.
- Collaborated with cross-functional teams to streamline claims operations and improve workflow efficiency.
- Maintained comprehensive knowledge of industry regulations, ensuring compliance in all claim handling procedures.
- Managed a high volume of claims, ensuring timely settlements for clients.
- Facilitated communication between clients and insurance providers for efficient resolution.
Claims Analyst
1 Year- Initiate claims with responsible party to analyze and ensure the most cost-effective solution
- Input claim information into software, review files, and maintain claims reporting
- Review files and documents, access damages, and problem solve with customer maintaining highest level of Customer Service
- Schedule on-site Customer appointments to access damages and proceed with claims process
- Negotiate claims with Customers, Carriers, and appropriate Military Installations to ensure proper claims procedures while keeping compliance with all Government Regulations
- Performed local move documentation and submitted reports to government installations
- Sending out all payments to Customers and carriers.
- Coding claims
- Maintained accurate records of all claims inventory
Workers Comp Claims Adjuster
1 Year- Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract.
- Ensures claim files are properly documented and claims coding is correct.
- Manages an inventory of claims to evaluate compensability/liability.
- Negotiated claim settlements to ensure timely resolution
- Ensured correct application of ICD-10 and ICD-9 coding for claims processing.
- Manages medical treatment and medical billing, authorizing as appropriate.
- Manages reserves within Company guidelines.
- Documented claims activities in a diary for tracking purposes.
- Processed and issued payments to clients promptly
Auto Claims Adjuster
3 Years- Manage high volume incoming calls from customers.
- Managing communication with policyholders, witnesses, doctors, lawyers, and other insurance agents.
- Performed account maintenance and audits to ensure accuracy and compliance.
- Investigate and resolve complex claims
- Issuing payments and receiving payments
- Managing claims to closer
- Identify potential suspicious claims.
- Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
- Taking recorded statements.
- Engaged in negotiations to resolve claims efficiently and effectively.
- Coding claims
Patient Access Representative
2 Years- Verifies insurance and potential necessity for preauthorization. Determines appropriate insured, policy, group, and billing addresses of primary, secondary, and tertiary insurances.
- Maintained strict patient and physician confidentiality. Relay information between patients and staff members, and provide them with updates as needed
- Prepared patient charts, pre-admissions, and consent forms, as necessary.
- Identified and resolved patient billing and payment issues. Also, Printed, reviewed monthly patient aging report, and solicited overdue payments.
- File online insurance claims for customers
- Following up with Medicare claims for payments
- Working PIP claims for other departments when needed
- Enroll new patients and provide information about the facility and its policies. Verifies insurance and potential necessity for pre-authorization. Determines appropriate insured, policy, group, and billing addresses of primary, secondary, and tertiary insurances.
- Performs professional, efficient, and accurate scheduling of patient exams. Contacts referring physician if clinical information is needed.
- Understands the needs of our customers, effectively provides service, and/or resolves problems, escalates issues to Lead or Manager as needed. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all.
Supervisor
1 Year- Greets customers and visitors to the imaging center with a smile. Provides an inviting atmosphere; directs visitors appropriately, and accompanies visitors as needed.
- Organized, stocked, and maintained in teller window area.
- Keeping up with hourly emails
- Processing loans
- Balancing cash drawer independently maintain cash over and short record within company policy
- Reviewing and filing all loan documentation for accuracy
- Fund loads in a timely manner
- Cashing checks
- Maintaining team number
Education
Associate of Science
Skills
HIPPA Regulations
Team Collaboration
Laboratory Techniques
Phlebotomy Expertise
Patient Confidentiality
Critical Thinking
Caseload Management
Sample and Specimen Collection
Time Management
CLIA & OSHA compliance
Certification
- PT - Phlebotomy Technician
Timeline
Lab Assistant
Bloodworks Northwest
04.2026 - CurrentRead More
Blood Collection Specialist
Bloodworks Northwest
06.2025 - 04.2026Read More
Auto Claims Advisor
CSAA
02.2023 - 04.2026Read More
Claims Analyst
Golden Services
01.2022 - 01.2023Read More
Workers Comp Claims Adjuster
Sedgwick
01.2021 - 01.2022Read More
Auto Claims Adjuster
GEICO
01.2018 - 01.2021Read More
Patient Access Representative
CHI Franciscan
01.2016 - 01.2018Read More
Supervisor
ACE CASH EXPRES
01.2015 - 01.2016Read More
Bates Technical College
Associate of Science
Read More