JOHAYLEY SOFIA BONILLA

Selected and ordered print and marketing products to fulfill customer needs.

Processed orders and managed inventory for seamless operations.

• Operated printing equipment to ensure high-quality output.
• Coordinated promotional events to enhance customer interest and participation.
• Trained junior staff on marketing tools and best practices.
• Monitored online reviews to evaluate customer satisfaction levels.
• Developed marketing strategies for existing products and new launches.
• Analyzed customer feedback data to refine communication strategies.

CUSTOMER SERVICE SKILLS:

• Greet and assist customers, vendors, and visitors in a friendly and professional manner.

• Answer and direct incoming calls to the appropriate departments or staff members using a multi-line phone system.

• Provide information about store services, promotions, and office solutions offered by Staples.
• Handle customer inquiries, schedule service appointments, and process orders or returns.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Perform administrative tasks such as filing, data entry, mail distribution, and inventory tracking.
• Support management and team members with daily office operations and customer service needs.
• Process payments and manage basic POS transactions when assisting customers at the front desk.
• Monitor and restock office supplies to ensure front desk efficiency.
• Uphold company standards for professionalism, confidentiality, and excellent customer service.

• Directed customer needs to enhance service efficiency.
  Executed register operations to ensure accurate transactions.
  Facilitated effective communication with customers for improved satisfaction.