John A Doe
New Page Research and Development
Plover,WI
23
years of professional experience
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Work History
Technician
1 Year 4 Months- Conducted raw coating evaluations (Hercules High shear, ACAV, ImmoCell, %Grit) and performed paper optical tests, strength property tests, and paper surface evaluations using Tapio, Opti Surf, and Paper Perfect instruments to ensure quality standards.
- Worked in contracted position to support project needs.
- Operated and maintained laboratory equipment to ensure optimal performance and compliance with safety standards.
- Conducted routine inspections and troubleshooting of systems, identifying issues for timely resolution.
- Collaborated with research teams to support experiments and data collection processes effectively.
Technical Representative
1 Year 9 Months- Engaged with customers daily to address inquiries and provide assistance.
- Seeking to improve their chemical processes for overall cost reduction to customer, quality improvements and troubleshooting
- Equipment calibration and installation.
- Participated in multiple RDA and wet strength trials to evaluate product performance.
- Held a contracted position to support project goals and objectives.
Quality Engineer
1 Year- Advised customers on quality of received parts for product builds.
- Led quality assurance initiatives to enhance product reliability and consistency.
- Implemented process improvements that reduced defects and increased operational efficiency.
- Developed and maintained comprehensive quality documentation for compliance and auditing purposes.
Technical Sales Representative
10 Years- Responsibilities included calling on existing customers and cold calling. Customers included: Wausau Paper, Domtar/ Weyerhaeuser, Kimberly Clark, UPM, NewPage, George Whiting Paper Company, Fraser/ Smart Papers, I.P., Cider river and Appleton Ideas for the past ten years.
- Grew Domtar from $200K to $3.5 Million in annual sales with a 65% sales margin.
- Secured first key account in the US for Basoplast with Domtar. $1Million in annual sales.
- Grew Fraser/ Smart papers from $100K to $1.5 million with a 55% sales margin.
- Secured $750 K dye business at Cedar River with an 85% sales margin.
- Annual sales to Wausau papers of $ 2.5M with a sales margin of 60%
- Acquired first deairation customer in the US for Domtar by leveraging relationship-building strategies.
- Collaborated with team to develop three new tissue colors for Kimberly Clark.
- Conducted on-site color matches, machine chemical trials, and laboratory chemical additive evaluations.
- Managed consignment inventories for two multi-million dollar accounts, ensuring optimal stock levels and customer satisfaction.
- Conducted multiple PEI trials across assigned territory.
- Set up the first R&D discussion with the key account customer.
- Responsible for organizing an onsite customer informational seminar called: “Introductory print / Troubleshooting”.
- Organized quarterly business reviews with Key Account Customers. Formulated contractual bids with Customers
- Created an onsite diagnostic technique for addition point evaluation referred to as “C.D.A.T.”.
Technical Color Engineer
3 Years- Conducted more than 200 color trials; producing a dozen new grade lines, at least 80 new shades, and 60 dye reformulations that resulted in annual savings of $920,000.
- Maintained and wrote specifications for current and new paper grade lines to ensure quality and compliance standards.
- Oversaw production of 200 tons per day of school, business, and specialty technical papers on two fourdrinier paper machines.
Process analysis technician
2 Years- Evaluated competitive paper products using Tappi standard test methods to ensure compliance with industry benchmarks.
- Inspected the quality of secondary fiber furnish using in-house test standards.
- Operated and maintained paper production machinery to ensure optimal performance.
- Conducted regular quality checks on finished products to uphold company standards.
- Collaborated with team members to troubleshoot and resolve mechanical issues efficiently.
Process control technician
3 Years- Managed chemical additive processes for paper machines, ensuring optimal inventory levels and consistent performance.
- Monitored paper machine conditions and carried out chemical trials. Collected SPC data on machine, chemicals, and quality.
- Collected and analyzed machine data for RDA, ASA, and other sizing trials to support process improvements.
Education
Bachelor of Science - Biology
Skills
Various sales training seminars (1995- 2000) Paper making short course; BASF
Charlotte
North Carolina (1996) Miles Color School
Pittsburgh
Pennsylvania (1992) Sandoz Color School: Charlotte
North Carolina (1992) Introduction to paper making short course; UWSP
Stevens Point
Wisconsin (1987)
MS Word
MS Excel
MS Office
MS Works
Window live session
Power Point
Adobe
JD Edwards and SAP
Attention to detail
Customer service
Works Well Under Pressure
Chemical process optimization
Timeline
Technician
New Page Research and Development
02.2009 - 06.2010Read More
Technical Representative
G.P. Chemical
03.2007 - 12.2008Read More
Quality Engineer
R.R. Donnelley (Formally The BANTA Corporation)
01.2006 - 01.2007Read More
Technical Sales Representative
BASF Corporation
01.1995 - 01.2005Read More
Technical Color Engineer
Kerwin Paper Company (Riverside Paper Corporation)
01.1992 - 01.1995Read More
Process analysis technician
Kerwin Paper Company (Riverside Paper Corporation)
01.1990 - 01.1992Read More
Process control technician
Kerwin Paper Company (Riverside Paper Corporation)
01.1987 - 01.1990Read More
Marian University
Bachelor of Science from Biology
Read More