JOHN A. FURRER
Cypress,TX
Summary
After many years of physical labor in the plumbing industry, it is time to start a new journey while still demonstrating my customer service skills. I am tech savvy, have great time-management skills and feel very comfortable with the independence of remote and hybrid lines of work. I have a strong willingness to learn and I am eager to take on this new adventure.
Overview
14
14
years of professional experience
Work History
Part-time Technician
Plumb Right Plumbing
03.2024 - Current
- Currently assisting master plumber with service calls involving water heater installations, re-piping residential buildings, toilet installations, faucet repairs and preventative maintenance.
- Providing friendly and attentive customer service drives the business and every call is a potential performance review so high-quality service is always necessary.
Plumbing and Sales
Consolidated Services of North America
11.2022 - 05.2023
- Provided excellent customer service and resolved plumbing issues for 4 – 6 service calls per day.
- Developed accounts while establishing and maintaining long-term relationships with customers.
- Achieved sales targets by implementing strategic marketing plans and conducting product presentations for potential clients.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Demonstrated expertise in installing, maintaining, and repairing various types of plumbing systems for residential and commercial clients.
Plumber
American Residential Services LLC
10.2018 - 11.2022
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Plumber
Benjamin Franklin
07.2014 - 09.2018
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Offered guidance and training to junior team members.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
Plumber
John Moore Services
02.2011 - 06.2014
- Provided exceptional service, receiving numerous commendations from satisfied customers.
- Optimized scheduling procedures to handle emergency calls more effectively.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Conducted thorough inspections and maintenance, preventing potential system failures.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
Education
GED -
Mayde Creek High School
Katy, TXSkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Preventive Maintenance
- Mechanical Knowledge
- Quality Control
- Work Planning and Prioritization
Timeline
Part-time Technician
Plumb Right Plumbing
03.2024 - Current
Plumbing and Sales
Consolidated Services of North America
11.2022 - 05.2023
Plumber
American Residential Services LLC
10.2018 - 11.2022
Plumber
Benjamin Franklin
07.2014 - 09.2018
Plumber
John Moore Services
02.2011 - 06.2014
GED -
Mayde Creek High School
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