John A. Griffin
Northampton,PA
Summary
To use my Management, Customer Service and Problem Solving experience for the benefit of the company, further my career and gain experience in the Management field.
Overview
24
24
years of professional experience
Work History
Director, Strategic Sales & Operational Efficency
B. Braun Interventional Systems, Inc.
Center Valley, PA
03.2016 - Current
- Directed cross-functional teams to implement strategic initiatives, enhancing operational efficiency and meeting organizational goals.
- Developed and executed long-term business strategies, driving growth and competitive advantage in the medical device sector.
- Led comprehensive market analysis to inform product development, aligning offerings with customer needs and industry trends.
- Mentored senior management on best practices in regulatory compliance, ensuring adherence to industry standards and guidelines.
SUPERVISOR BIDS
B Braun Medical Inc.
Bethlehem, Pennsylvania
12.2011 - 03.2016
- Directed bids team to achieve high-quality, compliant proposals for B Braun. Led a team of 7 direct reports, both exempt and non-exempt, to enhance reporting capabilities and streamline access to bid submission and infusion pump purchase order processing. Implemented process improvements, including Salesforce.com integration and automated notifications for sales regarding proposal processing.
- Facilitated coaching and development programs to enhance team productivity and effectiveness.
SUPERVISOR INFUSION SYSTEMS CUSTOMER SUPPORT
B Braun Medical Inc.
Allentown, Pennsylvania
09.2005 - 11.2010
- Continuous interaction with interdepartmental personnel to maintain the daily transactions surrounding Infusion system devices. Had as many as 11 direct reports to reach and exceed their monthly goals by leading by example, performing annual reviews, phone and order monitoring to ensure accuracy and identify areas for improvement by giving constructive feedback to better the performance of the team. Manage product information requests from distributors, acting as a main point of contact for new product information requests. As a SAP Super User I assist with the development and implementation of new procedures and transactions in the SD Module within SAP.
TEAM LEADER/CUSTOMER SUPPORT REPRESENTATIVE
B Braun Medical Inc.
Allentown, Pennsylvania
06.2003 - 09.2005
- Responsible to oversee, train, instruct and evaluate six Customer Support Representatives. Ability to use my problem solving skills to assist and direct the Customer Support Representative who is in need of direction in order to fully serve the customer and their order with minimal stress and cost to the customer.
CUSTOMER SUPPORT REPRESENTATIVE
B Braun Medical Inc.
Allentown, Pennsylvania
08.2002 - 06.2003
- Call Center atmosphere, respond to incoming calls of customer inquires concerning medical products. Retrieve information, take orders and assist Sales Force with existing clientele and satisfaction of new Customer requirements.
Education
BA - Management
DeSales University
Center Valley, PennsylvaniaBusiness Administration
Lehigh Carbon Community College
Schnecksville, PennsylvaniaSkills
- Sap Super User – SD Module – USA, USB and USP
- Microsoft office
- Business Warehouse, On Demand Developer
- E Time
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Team management
Timeline
Director, Strategic Sales & Operational Efficency
B. Braun Interventional Systems, Inc.
03.2016 - Current
SUPERVISOR BIDS
B Braun Medical Inc.
12.2011 - 03.2016
SUPERVISOR INFUSION SYSTEMS CUSTOMER SUPPORT
B Braun Medical Inc.
09.2005 - 11.2010
TEAM LEADER/CUSTOMER SUPPORT REPRESENTATIVE
B Braun Medical Inc.
06.2003 - 09.2005
CUSTOMER SUPPORT REPRESENTATIVE
B Braun Medical Inc.
08.2002 - 06.2003
Business Administration
Lehigh Carbon Community College
BA - Management
DeSales University