John Alexander
Baltimore,MD
Summary
Demonstrated record of accomplishment in developing accounts with a forward-thinking and diligent mentality. Successful at working with colleagues to optimize strategies, grow revenue and meet account needs. Excellent reporting, recordkeeping and contract management skills.
Overview
23
23
years of professional experience
Work History
Account Liaison
Community Home Health of Maryland
Baltimore, Maryland
09.2023 - Current
- Oversaw the design of sales presentations for external use by account managers and representatives.
- Coached employees on how to effectively use sales tools such as CRM systems, policy management software.
- Created and implemented strategies for increasing sales and profitability.
- Provided guidance and support to sales teams in order to optimize pricing strategies.
Community Liason
Grace Hospice/Harmony Cares
Youngstown , Ohio
12.2020 - 11.2022
- Built relationships with hospital case managers,skilled nursing staff and local physicians to generate referrals for the agency
- Sustained knowledge of Centers of Medicare/Medicaid (CMS) regulations
- Maintained business relationships by providing educational services to prospective health care providers, individual consumers and families
- Developed community outreach events in promoting the agency's hospice and home health services
Sales Counselor
Brookdale Senior Living
Akron , Ohio
12.2019 - 12.2020
- Provided customers with information on product prices, availability, and features.
- Provided guidance on product selection based on customer needs and preferences.
- Collaborated with marketing team to develop promotional campaigns for new products and services.
Account Executive
At Heart Home Health and Hospice
Virginia Beach, Virginia
10.2017 - 09.2019
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Marketing Representative
Kindred at Home/All Heart Home Health
Virginia Beach , Virginia
10.2006 - 06.2017
- Developed and implemented marketing plans to increase brand recognition.
- Built strong relationships with customers through email outreach and personal interactions.
- Distributed promotional information and incentives determined by marketing managers.
Director of Social Services
Virginia Beach Healthcare and Rehabilitation
Virginia Beach, Viginia
08.2005 - 09.2006
- Conducted assessments of clients' needs and developed individualized plans of care.
- Provided ongoing training and support to staff members ensuring up-to-date knowledge of laws, regulations, policies and procedures related to social services field.
- Reviewed intake documents to determine eligibility for services.
- Supervised a team of social workers, counselors and other professionals providing direct services to clients.
Mental Health Counselor
Grady Memorial Hospital
Atlanta, Georgia
06.2001 - 10.2005
- Created educational materials about mental health topics for distribution at local events.
- Maintained detailed records of client progress in accordance with HIPAA regulations.
- Provided individual and group counseling to clients struggling with mental health issues.
- Conducted outreach activities within the community to promote awareness about mental health issues.
Education
Bachelor of Science - Allied Health
Georgia State University
Atlanta, GA12-1996
Skills
- CRM proficiency
- Data Interpretation
- Operational reviewing
- Performance Tracking
- Account Servicing
- Project tracking
Timeline
Account Liaison
Community Home Health of Maryland
09.2023 - Current
Community Liason
Grace Hospice/Harmony Cares
12.2020 - 11.2022
Sales Counselor
Brookdale Senior Living
12.2019 - 12.2020
Account Executive
At Heart Home Health and Hospice
10.2017 - 09.2019
Marketing Representative
Kindred at Home/All Heart Home Health
10.2006 - 06.2017
Director of Social Services
Virginia Beach Healthcare and Rehabilitation
08.2005 - 09.2006
Mental Health Counselor
Grady Memorial Hospital
06.2001 - 10.2005
Bachelor of Science - Allied Health
Georgia State University
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